1.    31 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 162
    Microsoft Windows 10 Pro 64-bit

    Lexmark X4650 not working in Windows 10.


    I recently upgraded from Windows 7 to Windows 10. Ever since the upgrade, I get the error message in the picture below when I try to print with my Lexmark X4650 printer. I used the Lexmark Service Center troubleshooting wizard, but wasn't able to find anything that helped. All evidence points to my printer not being able to communicate with the computer. I suspect that it may be because the Lexmark program that came with my printer (which I believe was Lexmark Productivity Studio) disappeared with the upgrade to Windows 10.

    When I had Windows 7, Lexmark Productivity Studio was essential to the printer being able to communicate with Windows, and disabling it would also keep Windows from being able to use the printer.

    Click image for larger version. 

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    I reused the disc that came with my printer, and installed the Lexmark Productivity Studio. However, whenever I try to run it, it gives me a message saying "Required System Software Not Installed; Microsoft .NET Framework Version 2.0 is required to continue". According to the Lexmark support website, this means that Lexmark Productivity Studio is not installed (despite my having installed it). This is probably due to the software on the disc (which is from 2008) not working with Windows 10. Also, the web page for my printer does not have any drivers available to download.

    Is there some way to get my printer to work on Windows 10?
      My ComputerSystem Spec
  2.    31 Mar 2016 #2
    Join Date : Jul 2015
    Posts : 858
    Windows 10 Home x64

    Hello.

    Have you checked Windows Update for a built-in Lexmark driver (even if it's not the same exact model)?

    I would not use pre-Windows10 drivers here.
      My ComputerSystem Spec
  3.    31 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 162
    Microsoft Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by eLPuSHeR View Post
    Hello.

    Have you checked Windows Update for a built-in Lexmark driver (even if it's not the same exact model)?
    No.

    However, I've just found the solution. I posted a similar thread at Tom's Hardware, and was given information on how to download a relatively recent driver for my printer. I installed it, and everything works now.

    Thank you for your suggestion, though.
      My ComputerSystem Spec
  4.    01 Apr 2016 #4
    Join Date : Jul 2015
    Posts : 858
    Windows 10 Home x64

    Glad to hear you had it sorted out.
      My ComputerSystem Spec

 


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