No Audio Output Device is installed

OldMike65 said:

Still think it just might be a missing driver for your sound in device manager. Unless you have something messed up in the wiring on motherboard. You were close to finding your sound drivers when you were on HP's site. I have 3 HP Computers. All desktops.
Their is a Help section on HP's web site too. Where you can ask questions about anything to do with your HP Computer.
Why you can't find any drivers from HP's web site is strange!!! As it scans your computer, and should list all the drivers and software available for your model. I would go back to HP's web site and try asking one of those tech's about your problem with no sound device showing in device manager. Here is a link to one of the help message area's. Talking about IDT Audio questions. Which is what you have installed in your HP computer.....same one I have....just different driver.
http://h30434.www3.hp.com/t5/Desktop...s/td-p/2201361

Once their, post a msg, and ask about your problem. Someone their might have a solution for this strange problem you have.
Mike....

Alright, I have post a question on HP's forum.

Anonymous123 said:

Alright, I have post a question on HP's forum.

Hey its worth a shot.....not much to lose at this point. Sometimes, they even offer to log on to your computer to see if they can repair it.....for free.....but not always.

I KNOW they have drivers for your sound device on their.....too. and Not from MS, from HP.

Another option if all else fails, is to add a sound card in your computer. Here is just 1 example.
http://www.amazon.com/Creative-Blast...ard+windows+10

TV2 said:

Sorry to say it is looking more like a defective motherboard.
No chance this rig is still under warranty?

What is "the red cross at the right bottom corner of the screen"?
Is the red cross over a speaker icon?

I think the HP website will only find and display drivers for connected (installed) devices. So if the sound chip is not detected then you would not get any sound driver offered.

The real clinching test for this kind of hardware problem is to run a version of Linux from a USB stick (this does not install Linux on your hard drive, it just runs from the thumb drive).
If there is no sound while running Linux, and especially if there is no sound device found under Linux, then that would pretty much confirm that this is not a Windows or driver problem and it is likely there is a defect in the chip or the motherboard.

You can search for and download a copy of Ubuntu or Puppy Linux to do this (two popular versions of Linux).
Once copied onto the thumb drive you then use the PC's boot menu to boot from the thumb drive rather than the hard drive. You can check the HP site for instructions for which key to press while booting to bring up the boot menu.

The red cross looks like this:


I will do the linux later.

OldMike65 said:

For my HP Computer, its the F9 key to TAP.....BEFORE you see any log on screen.

Just keep tapping....do not hold the key.

I tried press ESC, DELETE, and from F1 to F12:
ESC:

F1 has no effect.
F2:

F3 to F8 has no effect.
F9 is select boot device:

F10 is the Hewlett Packard setup thing:

F11 is recovery (no image).
F12 is another select boot device:

Delete has no effect.

OldMike65 said:

Another option if all else fails, is to add a sound card in your computer. Here is just 1 example.

OldMike65 said:

http://www.amazon.com/Creative-Blast...ard+windows+10

Thanks! I will have it as a last resort.

Actually, will this type of USB sound card work and give me sound? (I just surfed Amazon)

Source: http://www.amazon.com/Sabrent-Aluminum-External-Adapter-AU-EMAC/dp/B00OJ5AV8I/ref=pd_sim_147_1?ie=UTF8&dpID=41arqGyesRL&dpSrc=sims&preST=_AC_UL160_SR160%2C160_&refRID=0G0MATWV3M4 R1P9HGEY5

That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.

OldMike65 said:

That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.

I never know that. Thanks for the info.

TV2 said:

Ah yes, the red cross means you have no sound! You knew that!

Interesting: in the screen shot for pressing the ESC key: Startup Menu, there is an item for "System Information".
It would be interesting to highlight that and hit ENTER to see if it shows the sound device there.

I don't think it shows anything related to sound device:

OldMike65 said:

That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.

I used USB stick to try Ubuntu. There is sound. (I went to YouTube, play random video and I can hear sound.)