Windows 10: No Audio Output Device is installed Solved

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  1.    30 Mar 2016 #31

    OldMike65 said: View Post
    Still think it just might be a missing driver for your sound in device manager. Unless you have something messed up in the wiring on motherboard. You were close to finding your sound drivers when you were on HP's site. I have 3 HP Computers. All desktops.
    Their is a Help section on HP's web site too. Where you can ask questions about anything to do with your HP Computer.
    Why you can't find any drivers from HP's web site is strange!!! As it scans your computer, and should list all the drivers and software available for your model. I would go back to HP's web site and try asking one of those tech's about your problem with no sound device showing in device manager. Here is a link to one of the help message area's. Talking about IDT Audio questions. Which is what you have installed in your HP computer.....same one I have....just different driver.
    http://h30434.www3.hp.com/t5/Desktop...s/td-p/2201361

    Once their, post a msg, and ask about your problem. Someone their might have a solution for this strange problem you have.
    Mike....
    Alright, I have post a question on HP's forum.
      My ComputerSystem Spec

  2.    30 Mar 2016 #32

    Anonymous123 said: View Post
    Alright, I have post a question on HP's forum.
    Hey its worth a shot.....not much to lose at this point. Sometimes, they even offer to log on to your computer to see if they can repair it.....for free.....but not always.

    I KNOW they have drivers for your sound device on their.....too. and Not from MS, from HP.
      My ComputerSystem Spec

  3.    30 Mar 2016 #33

    Another option if all else fails, is to add a sound card in your computer. Here is just 1 example.
    http://www.amazon.com/Creative-Blast...ard+windows+10
      My ComputerSystem Spec

  4.    30 Mar 2016 #34

    TV2 said: View Post
    Sorry to say it is looking more like a defective motherboard.
    No chance this rig is still under warranty?

    What is "the red cross at the right bottom corner of the screen"?
    Is the red cross over a speaker icon?

    I think the HP website will only find and display drivers for connected (installed) devices. So if the sound chip is not detected then you would not get any sound driver offered.

    The real clinching test for this kind of hardware problem is to run a version of Linux from a USB stick (this does not install Linux on your hard drive, it just runs from the thumb drive).
    If there is no sound while running Linux, and especially if there is no sound device found under Linux, then that would pretty much confirm that this is not a Windows or driver problem and it is likely there is a defect in the chip or the motherboard.

    You can search for and download a copy of Ubuntu or Puppy Linux to do this (two popular versions of Linux).
    Once copied onto the thumb drive you then use the PC's boot menu to boot from the thumb drive rather than the hard drive. You can check the HP site for instructions for which key to press while booting to bring up the boot menu.
    The red cross looks like this:
    Click image for larger version. 

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    I will do the linux later.

    OldMike65 said: View Post
    For my HP Computer, its the F9 key to TAP.....BEFORE you see any log on screen.

    Just keep tapping....do not hold the key.
    I tried press ESC, DELETE, and from F1 to F12:
    ESC:
    Click image for larger version. 

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    F1 has no effect.
    F2:
    Click image for larger version. 

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ID:	72209
    F3 to F8 has no effect.
    F9 is select boot device:
    Click image for larger version. 

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ID:	72210
    F10 is the Hewlett Packard setup thing:
    Click image for larger version. 

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    F11 is recovery (no image).
    F12 is another select boot device:
    Click image for larger version. 

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    Delete has no effect.

    OldMike65 said: View Post
    Another option if all else fails, is to add a sound card in your computer. Here is just 1 example.


    Thanks! I will have it as a last resort.

    Actually, will this type of USB sound card work and give me sound? (I just surfed Amazon)
    Click image for larger version. 

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    Source: http://www.amazon.com/Sabrent-Aluminum-External-Adapter-AU-EMAC/dp/B00OJ5AV8I/ref=pd_sim_147_1?ie=UTF8&dpID=41arqGyesRL&dpSrc=sims&preST=_AC_UL160_SR160%2C160_&refRID=0G0MATWV3M4 R1P9HGEY5
      My ComputerSystem Spec

  5.    30 Mar 2016 #35

    That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
    If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
    The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.
      My ComputerSystem Spec

  6.    30 Mar 2016 #36

    OldMike65 said: View Post
    That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
    If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
    The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.
    I never know that. Thanks for the info.
      My ComputerSystem Spec

  7.    30 Mar 2016 #37

    Ah yes, the red cross means you have no sound! You knew that!

    Interesting: in the screen shot for pressing the ESC key: Startup Menu, there is an item for "System Information".
    It would be interesting to highlight that and hit ENTER to see if it shows the sound device there.
      My ComputerSystem Spec

  8.    31 Mar 2016 #38

    TV2 said: View Post
    Ah yes, the red cross means you have no sound! You knew that!

    Interesting: in the screen shot for pressing the ESC key: Startup Menu, there is an item for "System Information".
    It would be interesting to highlight that and hit ENTER to see if it shows the sound device there.
    I don't think it shows anything related to sound device:
    Click image for larger version. 

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      My ComputerSystem Spec

  9.    31 Mar 2016 #39

    OldMike65 said: View Post
    That usb device is mainly for head phones and microphones .....that would not be the one I would use. But that's your choice.
    If your computer's sound can not be fixed, and their is nothing else wrong with your computer, then install a sound CARD into one of your PCI slots.
    The F9 key is for booting to a bootable USB Flash drive, if you were going to install Linux on a usb stick. That was mentioned earlier in your thread.
    I used USB stick to try Ubuntu. There is sound. (I went to YouTube, play random video and I can hear sound.)
      My ComputerSystem Spec

  10.    31 Mar 2016 #40

    What if you try to install the audio driver for Windows 8?

    I checked the HP support site for your model and Windows 8 is the only OS that has the Audio Driver listed.

    I think it's worth a shot considering how much trouble you've had with this issue!

    Cheerio, Boris
      My ComputerSystem Spec


 
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