Windows 10: No Audio Output Device is installed Solved

Page 2 of 6 FirstFirst 1234 ... LastLast
  1.    27 Mar 2016 #11

    The fact that you have no category for "Sound, Video and Game Controllers" in your device manager seems to be the main problem here.

    I believe the items you are looking at under "System Devices" are actually Windows components, related to, but not the same as the actual sound device hardware.

    So the question becomes: why doesn't your system detect any sound devices?

    The first place to check is in your BIOS/UEFI settings. See if the sound device is disabled there.

    Also it would be good to know if your system has HDMI video capability, as HDMI has it's own sound device that (should) show up separately.

    Also, go to Control Panel > Sound and tell us what you find there.

    But in any case you will not be able to install any sound driver until the system recognizes a sound device.
      My ComputerSystem Spec

  2.    27 Mar 2016 #12

    Good points Bob! Maybe providing this info will help as well.

    System Information File - Create in Windows 10 - Windows 10 Forums

    @Anonymous123 can you follow that tutorial and post the file it creates.
      My ComputerSystem Spec

  3.    27 Mar 2016 #13

    tacoban said: View Post
    It seems like you have AMD audio device, wich I was not able to find a driver fast. Try AMD's website
    Where do I get the AMD High Definition Audio Device driver?

    Your PC seems like an HP, you can also try HP support.

    The AMD website offers me a AMD graphics driver to download and they didn't give me an audio driver, so I didn't install anything.
    I tried to install HP support assistant and use it to search for drivers that I can update, but the assistant reports that there are not driver that needs to be updated.


    TV2 said: View Post
    The fact that you have no category for "Sound, Video and Game Controllers" in your device manager seems to be the main problem here.


    I believe the items you are looking at under "System Devices" are actually Windows components, related to, but not the same as the actual sound device hardware.


    So the question becomes: why doesn't your system detect any sound devices?


    The first place to check is in your BIOS/UEFI settings. See if the sound device is disabled there.


    Also it would be good to know if your system has HDMI video capability, as HDMI has it's own sound device that (should) show up separately.


    Also, go to Control Panel > Sound and tell us what you find there.


    But in any case you will not be able to install any sound driver until the system recognizes a sound device.

    Q1: Is my sound device disabled in the BIOS/UEFI setting?
    First I figure out how to get to the BIOS/UEFI setting page.
    I followed this video on YouTube: Windows 10 - Accessing the UEFI (BIOS) Setup - YouTube
    Although I follow the exact same step in the video, I get something different from the video.
    At 0:33 of the video, the YouTube get this:
    Click image for larger version. 

Name:	youtube.PNG 
Views:	1 
Size:	110.7 KB 
ID:	71811
    But when I reach the same stage, I get this screen instead of the above screen:
    Click image for larger version. 

Name:	IMG_4369.jpg 
Views:	1 
Size:	682.5 KB 
ID:	71812

    I'm not sure why I didn't get the same thing as the YouTube. Maybe it's because HP did it differently (It looks like the YouTube video is made from Acer perspective)

    However, since windows leads me to this "startup menu" screen (above) when I ask for BIOS/UEFI, I think I should be able to find some UEFI related stuff here. I took a few picture of the exploration I had. Please see below:

    I selected System Information within the startup menu and I get this:
    Click image for larger version. 

Name:	IMG_4368.jpg 
Views:	1 
Size:	712.5 KB 
ID:	71814

    I selected the computer setup within the startup menu and I get this:
    Click image for larger version. 

Name:	IMG_4370.JPG 
Views:	1 
Size:	1.32 MB 
ID:	71815
    I notice that this above screen looks similar to the YouTube one at 0:33. But they are still different.
    I explored it (they call this page/screen Hewlett-Packard Setup Utility) and took more pictures:
    Click image for larger version. 

Name:	IMG_4371.JPG 
Views:	1 
Size:	1.70 MB 
ID:	71816
    Click image for larger version. 

Name:	IMG_4372.JPG 
Views:	1 
Size:	1.87 MB 
ID:	71817
    Click image for larger version. 

Name:	IMG_4375.JPG 
Views:	1 
Size:	1.69 MB 
ID:	71820
    Click image for larger version. 

Name:	IMG_4374.JPG 
Views:	1 
Size:	1.33 MB 
ID:	71819
    Click image for larger version. 

Name:	IMG_4373.JPG 
Views:	1 
Size:	1,001.1 KB 
ID:	71818
    Click image for larger version. 

Name:	IMG_4376.JPG 
Views:	1 
Size:	1.27 MB 
ID:	71821
    Click image for larger version. 

Name:	IMG_4377.JPG 
Views:	1 
Size:	1.15 MB 
ID:	71822
    Click image for larger version. 

Name:	IMG_4378.JPG 
Views:	1 
Size:	1.96 MB 
ID:	71823
    Click image for larger version. 

Name:	IMG_4379.JPG 
Views:	1 
Size:	1.68 MB 
ID:	71824
    The result is that I didn't see any sound relate stuff here. Maybe it's because I don't know how to get to the sound part or maybe it's because I'm not actually in the UEFI/BIOS setting.
    Please tell me how to find the sound section.


    Q2: Does my system have HDMI video capability?
    Below is an image of my desktop HDMI port, so I think it has HDMI video capability.
    Click image for larger version. 

Name:	IMG_4367.JPG 
Views:	1 
Size:	1.51 MB 
ID:	71825
    (Please tell me if I misunderstand the question.)



    Q3: Explain what I find in "Control Panel/Sound".
    I went to "Control Panel\Hardware and Sound" and click the "Sound" section. A pop up window shows up immediately.
    Then I took 4 pictures of it. Each picture correspond to a different tab within the Sound pop up window. They are listed below:
    Click image for larger version. 

Name:	sound recording.PNG 
Views:	1 
Size:	36.1 KB 
ID:	71828
    Click image for larger version. 

Name:	Sound playback.PNG 
Views:	2 
Size:	37.2 KB 
ID:	71827
    Click image for larger version. 

Name:	sound communications.PNG 
Views:	1 
Size:	39.9 KB 
ID:	71826
    Click image for larger version. 

Name:	sound sounds.PNG 
Views:	1 
Size:	44.3 KB 
ID:	71829
    As far as I can see, my desktop does not detect any audio device. But they should have detect it.



    derekimo said: View Post
    Good points Bob! Maybe providing this info will help as well.


    System Information File - Create in Windows 10 - Windows 10 Forums


    @Anonymous123 can you follow that tutorial and post the file it creates.

    I chose Option 1 in the tutorial to create the file.
    anonymous123.zip
      My ComputerSystem Spec

  4.    28 Mar 2016 #14

    Excellent feedback! I have a feeling the chipset driver may trigger some good things.

    That driver is usually packed with the graphics driver, can you go ahead and install the driver AMD offered you.

    Hopefully it won't reject it, because it sees this driver,

    Code:
    Driver Version    15.201.1151.1008
    Code:
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 2015-10-08 1:01 PM)
    Which is fairly recent. It's worth a try though.
      My ComputerSystem Spec

  5.    28 Mar 2016 #15

    derekimo said: View Post
    Excellent feedback! I have a feeling the chipset driver may trigger some good things.

    That driver is usually packed with the graphics driver, can you go ahead and install the driver AMD offered you.

    Hopefully it won't reject it, because it sees this driver,

    Code:
    Driver Version    15.201.1151.1008
    Code:
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 2015-10-08 1:01 PM)
    Which is fairly recent. It's worth a try though.
    Thanks!

    For installing the drive AMD offered me:
    I visited AMD's page (Download Drivers) and click the "download now" button to get the AMD AutoDetect program.
    Click image for larger version. 

Name:	auto detect.PNG 
Views:	17 
Size:	22.0 KB 
ID:	71837

    This auto detect program offers me a graphics driver to download:
    Click image for larger version. 

Name:	autodetect.PNG 
Views:	4 
Size:	449.7 KB 
ID:	71838

    I successful downloaded the above driver. But the program instruction ends here. I didn't see anything new on my desktop and download folder. I assume they also install the driver for me.

    Also, I notice that they said the chipset drivers are not included.
    Click image for larger version. 

Name:	chipset driver are not included2.PNG 
Views:	4 
Size:	451.8 KB 
ID:	71839
    so I click the link they give me in the above picture and download the following driver (this is found in Chipset)

    Click image for larger version. 

Name:	chipset driver.PNG 
Views:	17 
Size:	18.4 KB 
ID:	71840
    The above chipset driver is the only one that match my desktop (windows 10, 64 bit) so I think this is the right one to use.

    After downloading the driver, I started the installation program (radeon-crimson-15.12-sb-sata-ahci-win10-win8.1-win7-64bit.exe).
    Although I restart the installation many time because it didn't respond or my computer didn't respond and I kill the program, but the installation was successful at last (For the last time, I restart the computer, install the program, let it do its thing and only interact after the installation finishes).

    After the installation, the program ask me to restart the computer, but the problem remain after restart.
    Click image for larger version. 

Name:	no audio icon.PNG 
Views:	17 
Size:	1.4 KB 
ID:	71841
      My ComputerSystem Spec

  6.    28 Mar 2016 #16

    OK, can you run this again,

    System Information File - Create in Windows 10 - Windows 10 Forums

    And do you have this in device manager?

    Click image for larger version. 

Name:	2016-03-28_00h34_01.png 
Views:	2 
Size:	31.0 KB 
ID:	71842

    Or is it still missing?
      My ComputerSystem Spec

  7.    28 Mar 2016 #17

    derekimo said: View Post
    OK, can you run this again,
    derekimo said: View Post

    System Information File - Create in Windows 10 - Windows 10 Forums

    And do you have this in device manager?

    Click image for larger version. 

Name:	2016-03-28_00h34_01.png 
Views:	2 
Size:	31.0 KB 
ID:	71842

    Or is it still missing?


    The new system information file is here:
    anonymous123v2.zip

    The device manager is still missing the sound section:
    Click image for larger version. 

Name:	device manager v2.PNG 
Views:	4 
Size:	43.2 KB 
ID:	71845
    Click image for larger version. 

Name:	device manager v2b.PNG 
Views:	3 
Size:	41.9 KB 
ID:	71846
      My ComputerSystem Spec

  8.    28 Mar 2016 #18

    Anonymous123 said: View Post

    The device manager is still missing the sound section
    Try going to this page, and do a manual search for all the HP Drivers, and see if it finds anything for audio .
    http://support.hp.com/us-en/drivers/.../model/5373573

    If it does, download them, and install, then reboot . Just an idea.
      My ComputersSystem Spec

  9.    28 Mar 2016 #19

    another possibility is that the sound device could be defect. Or if it is a PCI audio device, maybe it does not make good contact in the pci bus.
    U can open the case and check if u have a pci sound device or onboard device. U can allso check on HP support site, according to your serial number what type mainboard and sound device is used.
    If u are not sure, write here your pc's model/serial number so we can check what type mainboard/sound device or drive it uses.
      My ComputerSystem Spec

  10.    28 Mar 2016 #20

    FYI for everyone:
    Complete system specs
    HP Support document - HP Support Center
      My ComputerSystem Spec


 
Page 2 of 6 FirstFirst 1234 ... LastLast

Related Threads
I recently reset my windows 10 then I got problem my laptop can't produce sound so I can't hear sound from it the speaker logo in the task bar have x mark and when clicked it opens troubleshooter then windows can't find the trouble. I also uninstall...
Hi all, Just bought a new HP Pavilion x2 (laptop/tablet hybrid) and it has been working perfectly for about a week. Suddenly went to start it up and it had done some updates which has left me with no audio. When I open up the Sound through...
Hi Guys, currently i'm using a Asus A43 laptop and had upgraded Windows 10 few days ago. But somehow. i dont know how but some how, the audio is not detected. Things I tried: 1.) Reinstalled the realtek driver ( R279, 7553) 2.) Restart the...
I have upgraded my laptop Asus k43s from windows 7 to windows 10. Everything went fine but then I decided to reset the laptop to have a fresh start. After resetting, my sound button has a red x mark on it saying that "No audio output device is...
i have my ASUS X555LD for almost a year now, so as far as date is concerned my laptop shouldn't be too old to suffer such illness. So it came with Win8.1 x64 of course and just recently, as soon as Windows 10 was released, i upgraded quickly. but...

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:27.
Find Us