Windows 10: Android device recognized but cannot access files on it


  1. Posts : 12
    Windows 10 Pro 64bit
       25 Mar 2016 #1

    Android device recognized but cannot access files on it


    Hello!

    This is definitely a Windows 10 thing. If I connect either my Nexus 5 or my LG G4 to my PC via USB the phone is recognized. I can see it in Windows Explorer but clicking on it does nothing, no access to files.

    Before I made the jump from Vista to Windows 10 it worked fine. There has to be some setting someplace. I did apply a hotfix (KB3099229_x64) which was supposed to fix the issue. It did not!

    If there's some trick to it could you share it with me???

    Thanks for you help way in advance!

    Dave
      My ComputerSystem Spec

  2.    26 Mar 2016 #2

    Are you sure you switched your phone to "File transfer" mode, as opposed to "Charging only" mode? Because this is exactly what happens when you connect an Android phone in "Charging only" mode: it becomes visible in Windows (e.g. in File Explorer), but shows as empty device - no file access.

    In standard cookie-cutter Android Marshmallow you are supposed to manually switch the phone to "File transfer" mode every time you connect it to the computer. (Before Marshmallow it was possible to set a default mode, but for some reason they removed that capability in Marshmallow).
      My ComputerSystem Spec


  3. Posts : 12
    Windows 10 Pro 64bit
       26 Mar 2016 #3

    Yes, that was one of the first things I checked.

    Click image for larger version. 

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    As you can see from the screenshot the device is in MTP, all the time. This was from my G4 my Nexus 5 is exactly the same. I have to manually flip flop the setting on the device to get Windows to recognize it.

    AndreyT said: View Post
    Are you sure you switched your phone to "File transfer" mode, as opposed to "Charging only" mode? Because this is exactly what happens when you connect an Android phone in "Charging only" mode: it becomes visible in Windows (e.g. in File Explorer), but shows as empty device - no file access.

    In standard cookie-cutter Android Marshmallow you are supposed to manually switch the phone to "File transfer" mode every time you connect it to the computer. (Before Marshmallow it was possible to set a default mode, but for some reason they removed that capability in Marshmallow).
      My ComputerSystem Spec

  4.    27 Mar 2016 #4

    Bizarre, I run windows 10 and have the LG G4 and this issue never arose. Perhaps its some quirky USB driver, do you have usb 2 and usb 3 sockets? I hear sometimes drivers don't get along across types
      My ComputerSystem Spec


  5. Posts : 12
    Windows 10 Pro 64bit
       27 Mar 2016 #5

    What it is are the stupid permissions. I have to grant it access on the device every time I want to connect USB to it. =\
      My ComputerSystem Spec


 

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