Windows 10: two devices won't work on USB Solved

  1.    25 Mar 2016 #1

    two devices won't work on USB

    I've literally been trying to figure this out for 3-4 months now, and nothing, so any help is much appreciated!

    I have a pretty old system, at least 4-5 years. It's still running pretty good because I take it out monthly and complete dust it/make sure it is running smoothly. It has a Quad Core that I overclocked to 3.6GHz, 8GB of RAM and an ASUS P5Q3 Deluxe motherboard.

    So my problem: I recently upgraded to Windows 10, and from day one, two devices won't work on USB: my external hard drive and more importantly my iPhone 6. Every single time I plug them in I get an error "Windows has stopped this device because it has reported problems. (Code 43)"

    I HAVE LITERALLY TRIED EVERYTHING I CAN FIND ON GOOGLE over the past 4 friggin months.

    I decided that maybe the system needed to be formatted, so I reinstalled Windows 10 from CD, no upgrade, completely clean and fresh install. Made sure everything is updated, etc... YET THE PROBLEM CONTINUES!

    For example on the iPhone, I tried manually browsing for the driver, doing everything I can to troubleshoot iTunes (which shouldn't be the problem since I reformatted), making sure I tried different USB ports, etc. I did test the iPhone on another Windows 10 machine and it works just fine.

    So after literally trying everything, here is what I'm starting to wonder: could my mobo be so old that the chipset driver isn't supported by Windows 10? This wouldn't explain why my Logitech G19/G700 mouse and keyboard work just fine on this PC (unless I use my KVM the keyboard will get unrecognized but after a few times switching it picks it back up).

    Are the USB ports just failing? Do I need to do something in BIOS? Is there a PCI slot I can fill with a USB card, can I hook USB into a SATA or something? I am literally willing to do anything to just get the damn iPhone working so I can sync my music and stuff.

    Any advice would be appreciated, sorry for long post.
      My ComputerSystem Spec

  2.    25 Mar 2016 #2

    By the way, little fun fact, after continuing to try stuff I just discovered this:

    My iPhone 6 works PERFECTLY FINE if my Logitech G19 keyboard isn't plugged in... What the heck lol... I've been in IT for years and have never seen an iPhone not work because a keyboard is plugged in...

    Does anyone have a clue what the heck is going on with this?
      My ComputerSystem Spec

  3.    26 Mar 2016 #3

    Hi, there are several threads on external drives not being recognised. Feel free to search the forum.

    Th last posts on this solved it for one person:
    Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

    No solution here, but do post a screenshot of disk management as per this thread
    External Hard Drive Issue. - Windows 10 Forums

    This one refers to Western Digital drives
    Solved USB Drives not recognised in Windows 10 - Page 2 - Windows 10 Forums

    There are suggestions of assigning a drive letter
    External Hard Drive not showing up - Windows 10 Forums

    This one discusses permission issues, and suddenly resolved itself - code 43
    Solved External hard drive not visible - Page 2 - Windows 10 Forums

      My ComputerSystem Spec

  4.    26 Mar 2016 #4

    I think I'm gonna shut down this thread as the nature of the problem has dramatically changed. Thanks for your help.
      My ComputerSystem Spec


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