1.    25 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 10
    Windows 10 Pro

    two devices won't work on USB

    I've literally been trying to figure this out for 3-4 months now, and nothing, so any help is much appreciated!

    I have a pretty old system, at least 4-5 years. It's still running pretty good because I take it out monthly and complete dust it/make sure it is running smoothly. It has a Quad Core that I overclocked to 3.6GHz, 8GB of RAM and an ASUS P5Q3 Deluxe motherboard.

    So my problem: I recently upgraded to Windows 10, and from day one, two devices won't work on USB: my external hard drive and more importantly my iPhone 6. Every single time I plug them in I get an error "Windows has stopped this device because it has reported problems. (Code 43)"

    I HAVE LITERALLY TRIED EVERYTHING I CAN FIND ON GOOGLE over the past 4 friggin months.

    I decided that maybe the system needed to be formatted, so I reinstalled Windows 10 from CD, no upgrade, completely clean and fresh install. Made sure everything is updated, etc... YET THE PROBLEM CONTINUES!

    For example on the iPhone, I tried manually browsing for the driver, doing everything I can to troubleshoot iTunes (which shouldn't be the problem since I reformatted), making sure I tried different USB ports, etc. I did test the iPhone on another Windows 10 machine and it works just fine.

    So after literally trying everything, here is what I'm starting to wonder: could my mobo be so old that the chipset driver isn't supported by Windows 10? This wouldn't explain why my Logitech G19/G700 mouse and keyboard work just fine on this PC (unless I use my KVM the keyboard will get unrecognized but after a few times switching it picks it back up).

    Are the USB ports just failing? Do I need to do something in BIOS? Is there a PCI slot I can fill with a USB card, can I hook USB into a SATA or something? I am literally willing to do anything to just get the damn iPhone working so I can sync my music and stuff.

    Any advice would be appreciated, sorry for long post.
      My ComputerSystem Spec
  2.    25 Mar 2016 #2
    Join Date : Mar 2016
    Posts : 10
    Windows 10 Pro
    Thread Starter

    By the way, little fun fact, after continuing to try stuff I just discovered this:

    My iPhone 6 works PERFECTLY FINE if my Logitech G19 keyboard isn't plugged in... What the heck lol... I've been in IT for years and have never seen an iPhone not work because a keyboard is plugged in...

    Does anyone have a clue what the heck is going on with this?
      My ComputerSystem Spec
  3.    26 Mar 2016 #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,106
    Win 10 Pro (1703)

    Hi, there are several threads on external drives not being recognised. Feel free to search the forum.

    Th last posts on this solved it for one person:
    Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

    No solution here, but do post a screenshot of disk management as per this thread
    External Hard Drive Issue. - Windows 10 Forums

    This one refers to Western Digital drives
    Solved USB Drives not recognised in Windows 10 - Page 2 - Windows 10 Forums

    There are suggestions of assigning a drive letter
    External Hard Drive not showing up - Windows 10 Forums

    This one discusses permission issues, and suddenly resolved itself - code 43
    Solved External hard drive not visible - Page 2 - Windows 10 Forums

      My ComputerSystem Spec
  4.    26 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 10
    Windows 10 Pro
    Thread Starter

    I think I'm gonna shut down this thread as the nature of the problem has dramatically changed. Thanks for your help.
      My ComputerSystem Spec


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