Windows 10: can't print since Win 10 upgrade

  1.    25 Mar 2016 #1

    can't print since Win 10 upgrade


    I upgraded my 4-5 year-old HP Envy laptop from its native Win 8 to Win 10 a few months ago. Since then, I haven't been able to print to my HP Envy 4500 series printer. I *did*, just today, print a configuration page, but I can't print from Notepad, Word, the net, etc. What could be blocking my print jobs?
      My ComputerSystem Spec

  2.    26 Mar 2016 #2

    Hi, just found these, which may or may not be directly relevant.
    HP ENVY 4500 and windows 10 - HP Support Forum - 5206783
    HP envy 4500 and windows 10 won't work wireless - HP Support Forum - 5175405

    How is your printer connected?
    As you've printed one page, that seems to prove the driver is installed.

    Is it set as your default printer?
    Just noticed this unexpected setting which could cause problems if swapping
    Click image for larger version. 

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    If you go here:
    Control Panel , Devices and Printers
    Check your printer is set as default.
    Right click it and click Troubleshoot.

    You can download's Repair tool. There are one or two repair options for printing.
      My ComputerSystem Spec

  3.    26 Mar 2016 #3

    I've followed both your links (thank you) and have done all regular troubleshooting, including checking for any driver updates. I went to the HP site and downloaded and (re)installed the latest software. The printer is connected via wi-fi, and is the default printer. I've run's Repair tool, which found and successfully fixed problems with the Reparse Points and Environment Variables (screenshot att).

    I still can't print. The printer continues to show as ready, but print jobs disappear from the queue but don't arrive at the printer.

    The configuration page I printed was through the HP printer software. So the native software is speaking to itself, but other programs/apps aren't getting through.
    Attached Thumbnails Attached Thumbnails repair.PNG  
      My ComputerSystem Spec


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