Windows 10: Loss of audio

  1.    20 Mar 2016 #1

    Loss of audio

    I had perfect audio yesterday. Today I don't think I changed anything, but I don't have audio anymore. At first I had a red X over the tray icon and got an error saying that the audio service wasn't running. I restarted a few times and the X and error went away. But I still have no audio, even though I can move the slider on the tray icon. If I try to play Spotify, for example, it gives the error "can't play the current song." I'm using the sound adapter built into the Asus Z97-A motherboard. I already checked many troubleshooting sites. I reinstalled the audio driver. I tried multiple playback devices.

    Thanks in advance.
      My ComputerSystem Spec

  2.    20 Mar 2016 #2

    Try using the default/generic audio driver in Win 10? In device manager, tell it to update the audio driver but using the 'browse' option as opposed to 'search automatically'. After clicking browse, you'll get a list - 'HD audio device' (I think its called) would be the one you want. Not the brand name version such as IDT or RealTek for example.
      My ComputerSystem Spec

  3.    20 Mar 2016 #3

    Tried it, but nothing changed. I found that Multimedia Class Scheduler is missing from Services. My system can't find mmcss.dll. I read that this process is critical for audio, but it seems to be gone from my computer. Do you know how to restore it? sfc /scannow didn't do anything.
      My ComputerSystem Spec

  4.    20 Mar 2016 #4

    Try DISM ? It should restore or repair any missing files.
      My ComputerSystem Spec

  5. Posts : 3,085
    Windows 10 Pro 64 bit
       20 Mar 2016 #5

    If not try repair install, but backup all important files Repair Install Windows 10 with an In-place Upgrade
      My ComputerSystem Spec

  6.    20 Mar 2016 #6

    Repair install of Windows fixed it. Thanks.
      My ComputerSystem Spec

  7. Posts : 3,085
    Windows 10 Pro 64 bit
       20 Mar 2016 #7

    ecl said: View Post
    Repair install of Windows fixed it. Thanks.
    Good to know, your welcome.
      My ComputerSystem Spec


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