1.    18 Mar 2016 #1
    Join Date : Feb 2016
    Posts : 14
    Windows 10

    HP Printer update fails.


    I got this.

    Click image for larger version. 

Name:	update-poblem.jpg 
Views:	4 
Size:	89.5 KB 
ID:	70115

    So I told it to Install Now and got this.

    Click image for larger version. 

Name:	update-poblem-02.jpg 
Views:	3 
Size:	89.3 KB 
ID:	70118

    The printer works.

    Can some one please help me...
      My ComputerSystem Spec
  2.    23 Mar 2016 #2
    Join Date : Aug 2015
    Posts : 24
    Windows 10

    Quote Originally Posted by Fungi View Post
    I got this.

    Click image for larger version. 

Name:	update-poblem.jpg 
Views:	4 
Size:	89.5 KB 
ID:	70115

    So I told it to Install Now and got this.

    Click image for larger version. 

Name:	update-poblem-02.jpg 
Views:	3 
Size:	89.3 KB 
ID:	70118

    The printer works.

    Can some one please help me...

    I'm sorry I don't have an answer to this but I have exactly the same problem. My printer is an HP Deskjet 3630.
      My ComputerSystem Spec
  3.    23 Mar 2016 #3
    Join Date : Feb 2016
    Posts : 14
    Windows 10
    Thread Starter

    A friend of mine sent me this link. http://www.fixerrs.com/2015/09/fix-e...s-8-81-10.html

    I'm personally not going to do anything as the printer works. Good luck...
      My ComputerSystem Spec
  4.    23 Mar 2016 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,557
    Windows 10 x64 Home Version(1709) Build16299.19

    Quote Originally Posted by Fungi View Post
    A friend of mine sent me this link. http://www.fixerrs.com/2015/09/fix-e...s-8-81-10.html

    I'm personally not going to do anything as the printer works. Good luck...
    Have you drivers from Microsoft or HP
    If Microsoft the that is probably why you are getting them that way
    I have an HP Printer and get driver straight from them when there are any
    Just checked and mine is up to date
      My ComputerSystem Spec
  5.    23 Mar 2016 #5
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by Fungi View Post
    I got this.

    Click image for larger version. 

Name:	update-poblem.jpg 
Views:	4 
Size:	89.5 KB 
ID:	70115

    So I told it to Install Now and got this.

    Click image for larger version. 

Name:	update-poblem-02.jpg 
Views:	3 
Size:	89.3 KB 
ID:	70118

    The printer works.

    Can some one please help me...
    It is better for you to ask this question at HP LaserJet Support forums where experts of that printer model are gathered.
    http://h30434.www3.hp.com/t5/Printer...7/td-p/5252594
      My ComputerSystem Spec
  6.    23 Mar 2016 #6
    Join Date : Feb 2016
    Posts : 14
    Windows 10
    Thread Starter

    Hi David, thanks for the link. It was funny to read in their thread that Microsoft says go to HP, and HP says go to Microsoft. But in the end, it's a Microsoft issue. Their update service is trying to apply an update that does not exist. The proper method to fix it is to hide the update. Very informative thread, thank you for pointing me to it.
      My ComputerSystem Spec
  7.    23 Mar 2016 #7
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by Fungi View Post
    Hi David, thanks for the link. It was funny to read in their thread that Microsoft says go to HP, and HP says go to Microsoft. But in the end, it's a Microsoft issue. Their update service is trying to apply an update that does not exist. The proper method to fix it is to hide the update. Very informative thread, thank you for pointing me to it.
    I was to tell you that the update is not for you and that since your printer is working, you can just hide the update.
    I was very much tempted to say that, but I refrained from doing that.

    Anyway, glad you have the answer.
    And, you are welcome.


    Please mark your thread as Solved.
    Thank you.
      My ComputerSystem Spec
  8.    24 Mar 2016 #8
    Join Date : Aug 2015
    Posts : 24
    Windows 10

    Many thanks for this useful information, guys
      My ComputerSystem Spec
  9.    24 Mar 2016 #9
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by curt jugg View Post
    Many thanks for this useful information, guys
    You are welcome.
      My ComputerSystem Spec

 


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