1.    14 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 2
    Windows 10

    Serial Mouse via USB not detected


    Hi,

    I have just installed Windows 10 and my mouse no longer works. Its a specific adapted mouse (for disability) that connects via Serial (9-pin) into a Serial-USB converter cable. The converter cable gets detected ok (as Prolific Serial-USB Adapter) but the Serial mouse running on the end of it doesn't work/get detected.

    In Windows 7 it works fine and needed no addition drivers other than the the Prolific adapter. Can I tell if Windows is detecting its presence? Any suggestions?

    Cheers,
    Russ,
      My ComputerSystem Spec
  2.    14 Mar 2016 #2
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    Hello Russ

    Have a look in Device Manager (right click on the start button to access) and see if the Prolific driver has been added and is working properly (i.e. no yellow exclamation mark).

    Sometimes the newer drivers installed by Microsoft do not work on the generic Prolific Serial-USB adapters and you need to go back to an older driver which accepts these chips. If your adapter came with a driver I would install that one instead.
      My ComputersSystem Spec
  3.    25 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 2
    Windows 10
    Thread Starter

    Thanks for replying. I did use an older compatible driver and it kind-of works now. The only problem is that every time I reboot my PC, I have to delete the adapter from device manager, unplug the adapter from the USB port, then plug it back it again and then it works. Any idea what would cause this or how to fix?

    Much appreciated,
    Russ.
      My ComputerSystem Spec
  4.    25 Mar 2016 #4
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    I'm not sure I can help any further, I have not had any problem using mine with the older driver. Does the reboot cause the driver to change back to the newer one?
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Can't get Prolific USB to Serial to work
I've read that if I install an older driver it should work. But I seem unable to even get an older driver to install. I'm on Windows 10 Pro. Any suggestions?
Drivers and Hardware
Are Serial Ports Available ?
I have a Shuttle (SH67) Computer running WIN10, 64 bit, for an O/S. Are there cards available to give me Serial Ports ? A Google search was useless !! Thanks, Richard S.
Drivers and Hardware
Windows 10 serial on OEM
Hello there, after posting in my tables forums, maybe it's time to post here, as it seems that the problem is more Windows related. So I have this Teclast X98 Air 3G tablet (Chinese brand) with Android Kitkat + Windows 8.1. As Lollipop and...
Windows Updates and Activation
Clean install to downgrade, serial key question
I've installed Windows 10 and after a few days I want to rollback to Windows 8.1 Because I used a Media Creation Tool, apparently the files needed to do so have been wiped off my drive. I decided to do a clean install of Windows 8.1, but I'm...
Installation and Upgrade
Solved Activation requested - Where can I get the serial nr
Hi there I forgot to note the serial number on download - I don't want to re-register and download again so anybody got it or can they post a link (Windows 10 tech preview - enterprise edition UK version 64 bit) Or can I just ignore the...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:32.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums