1.    09 Mar 2016 #1
    Join Date : Feb 2016
    Posts : 74
    win10 pro 64 bit

    Win 10 does not recognize scanner


    Hi, my win 10 64-bit install does not recognize my ACER 640U scanner.

    I have downloaded the correct driver but win 10 does not install it. When I access "Scanners and Cameras" in the Control Panel and I click on "Add Device", point to the location of the .inf file, nothing happens. The "Next" button is grayed out. I can only click on "Back" or again on "Have Disk", which starts the circle again.
    I have restarted my PC disabling the driver signature thing but it does make no difference.
    Can someone help here?
    Thanks,
    Ed
      My ComputerSystem Spec
  2.    09 Mar 2016 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,983
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    I don't see your setup but I have run into problems with older devices using USB 2.0 when plugged into USB 3.0 ports even though the USB 3.0 is supposed to be backward compatible, some as simple as a wireless mouse/keyboard kit, multifunction printer/scanner devices and some older USB Thumb/Flash drives.
      My ComputerSystem Spec
  3.    09 Mar 2016 #3
    Join Date : Feb 2016
    Posts : 74
    win10 pro 64 bit
    Thread Starter

    My Dell is over 5 years old and it does not have any USB3.0 port.
      My ComputerSystem Spec
  4.    09 Mar 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,110
    Win 10 Pro (1703)

    This is a very old scanner:
    Microsoft Windows 2000, Microsoft Windows 95 OSR 2.1, Microsoft Windows 98/ME
    Acer ScanPrisa 640U Specs - CNET

    Just wondering if you really have a 64 bit driver for it?

    If you only have a 32 bit driver you could use a virtualised 32 bit OS under win 10 and use it that way; other ideas suggested with 'difficult' scanners- a commercial program called Vuescan; you could also try a driver scanner program - DriverMax has found me 2 drivers I couldn't get any other way under Win 10 x64, but won't help if no 64 bit driver actually exists of course.
      My ComputerSystem Spec
  5.    09 Mar 2016 #5
    Join Date : Feb 2016
    Posts : 74
    win10 pro 64 bit
    Thread Starter

    I found this driver: Acer x64.zip, unzipped it and tried to install it. Didn't work.
      My ComputerSystem Spec
  6.    09 Mar 2016 #6
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    You have to install a 32 bit driver for that model
    Not a 64 bit
    Have you tried uninstalling the scanner from programs and features
    Then reconnecting it and see if Microsoft will install a driver for it
    Then to see if it works ok
    Go to Start then All Apps
    Then scroll down to scan
    If short cut has not been placed in start tiles
      My ComputerSystem Spec
  7.    10 Mar 2016 #7
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    I hesitate to suggest this, because it's far from free ($40/$80 for standard/pro), but Vuescan has your scanner on its supported list:

    VueScan Scanner Software for Windows, Mac OS X and Linux
      My ComputerSystem Spec
  8.    10 Mar 2016 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,110
    Win 10 Pro (1703)

    Quote Originally Posted by hTconeM9user View Post
    You have to install a 32 bit driver for that model
    Not a 64 bit
    Have you tried uninstalling the scanner from programs and features
    Then reconnecting it and see if Microsoft will install a driver for it
    Then to see if it works ok
    Go to Start then All Apps
    Then scroll down to scan
    If short cut has not been placed in start tiles
    But you can't use 32 bit drivers directly in a 64 bit OS... hence my suggestion of virtualisation or Vuescan (as Bobkn confirmed should be ok if worth the £££)
      My ComputerSystem Spec
  9.    10 Mar 2016 #9
    Join Date : Feb 2016
    Posts : 74
    win10 pro 64 bit
    Thread Starter

    Thanks guys, I appreciate your help.
    Ed
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Connecting a Scanner
I have an Epsom RX560 (Printer/Scanner/Copier) When Connected to Windows 10, it recognised the Printer straight away. No need for the Install disk, it was up and running in just a couple of minutes and even without the install disk the...
Drivers and Hardware
Solved W10 threw away printer and scanner
I used an HP printer for months after 'upgrading' to windows 10. Suddenly it stopped appearing - apparently after an overnight update. It seems it is an 'old' printer, and I had to go and reload the drivers. Now it works. How can that possibly make...
Drivers and Hardware
scanner and printer
build 10049; i'm able to print but when i scan i get this error message ; i change location but i get the same error; can some one help, sure appreciated https://www.tenforums.com/attachment.php?attachmentid=16521&stc=1
Drivers and Hardware
anti malware scanner
Hi I have tried Trend Micro, Emisoft and a couple of other stand alone scanners to check my a/v program - Defender. Each has been detrimental. One left "bin" a folder that only Unlocker could remove. Another I had to use Revo to uninstall. Is...
AntiVirus, Firewalls and System Security
Scanner issue
I have a Kodak 5200 all in one printer. The unit prints but won't scan to my laptop. AIO error ... then shuts down. Does anyone know of a fix?
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:36.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums