1.    09 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 2
    mervynedwards

    Mouse selection stops


    If I try and make a selection using the mouse, it works for up to about 10 seconds and then it is as if I had released the mouse button. I have stopped every application running, but it still stops after a short period. I use Photoshop a lot, and it is very frustrating. Initially I thought it was a Photoshop problem, but now I notice if I try and select a part of a Word document, the selection stops after a short period making it impossible to select an area of text.

    I suspect there is a programme running in the background which interrupts the mouse programme. I have looked in 'Procexp' to see what is running, but it is difficult to catch an offending programme. I have also used 'what's my computer doing?' while selecting an area of the desktop. The two programmes running at the time it stops are 'explorer' and 'avgui.exe'. I can suspend explorer but can no longer select an area, and I cannot suspend avgui.exe.

    I have updated the Logitech software, but no difference. I have deleted the Logitech software and relied on the basic Win HID mouse software. Same problem.

    I am getting really frustrated!! HELP!!
      My ComputerSystem Spec
  2.    09 Mar 2016 #2
    Join Date : Nov 2015
    Posts : 2,822
    64bit Win 10 Pro ver 1709 Build 16299.19

    Not a lot of information to go on so could you answer the following please?

    Are you on a laptop or desktop?
    Do you have any other input device like a tablet or drawing pad that could be conflicting?
    Does the mouse need a new battery or a recharge?
    Is it a wireless mouse and are you getting interference from some other device?

    Just a few thoughts to start troubleshooting...
      My ComputersSystem Spec
  3.    09 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 2
    mervynedwards
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Not a lot of information to go on so could you answer the following please?

    Are you on a laptop or desktop?
    Do you have any other input device like a tablet or drawing pad that could be conflicting?
    Does the mouse need a new battery or a recharge?
    Is it a wireless mouse and are you getting interference from some other device?

    Just a few thoughts to start troubleshooting...
    I am on a desktop
    I do not have another pointing device. (I notice in hardware manager that there are two instances of HID mouse installed. If I delete one, when I restart and check again there are still two instances)
    It is a wireless mouse, but there are no other wireless devices in the vicinity.

    I have tried changing the location of the wireless receiver to the front of the computer - no change.

    UPDATE:

    I have changed the wireless mouse to another and it has fixed the problem! I am suspecting the mouse. On another forum I have found a response that suggest that with age, the left button becomes intermittent resulting in this effect. I hope this helps another user with this problem.

    Many thanks for your help - consider this thread closed.
      My ComputerSystem Spec

 


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