Windows 10: DVD burner not working

  1.    02 Mar 2016 #1

    DVD burner not working

    When I tried to play a disc in the dvd player nothing happened, so I checked in Device Manager and the dvd had a yellow triangle on it, so I uninstalled it then restarted the computer. There was no change so I checked the error report and found this,
    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
    I opened regedit and went to {4D36E965-E325-11CE-BFC1-08002BE10318}, there was a lower listed but not an upper.
    I restarted the computer but the DVD still is not working.
    What do I do next?
      My ComputerSystem Spec

  2.    02 Mar 2016 #2

    I rang microsoft and asked (expected) them to fix this
    they did
    because in fact I owned it and it was working prior to my update to windows 10
    most annoying
    some blogs suggest its because windows expects you to have an xbox
    Im no techy
    yet this is my fix
      My ComputerSystem Spec

  3.    02 Mar 2016 #3

    Seems like this issue has popped up a lot. Check out this thread:

    Solved Windows 10 - my dvd/cd drive is not recognised, at all - Windows 10 Forums
      My ComputerSystem Spec

  4. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       02 Mar 2016 #4

    DeaconFrost said: View Post
    Seems like this issue has popped up a lot. Check out this thread:

    Solved Windows 10 - my dvd/cd drive is not recognised, at all - Windows 10 Forums
    I didn't know there is such a tutorial. Not easy to find a tutorial if I don't know what is the "key" word to search.
      My ComputerSystem Spec

  5.    02 Mar 2016 #5

    I think that was just a regular thread, not a tutorial.
      My ComputerSystem Spec


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