1.    23 Feb 2016 #1
    Join Date : Nov 2015
    Posts : 8
    Windows 10

    Bluetooth goes missing.


    Can anyone help me to resolve a BLUE TOOTH problem?
    I have problems with my blue tooth facility on my Toshiba Satellite laptop.
    It has disappeared from my laptop and is no longer listed in “SETTINGS/DEVICES”
    I have however found that I can go to DEVICE MANAGER/BLUE TOOTH/REALTECH BLUETOOTH 4.0 MODULE/PROPERTIES/DRIVER/DISABLE where clicking on this enables me to disable it I can then enable it and it returns but only until I shut down after which it disappears again.
    I do see that under GENERAL there is a note stating “Windows has stopped this device because it has reported problems (Code 43)
    I have seen on a previous forum and seen references to BLUETOOTH/BROADCOM but this does not mention Win.10. Is it safe to uninstall Realtech 4.0 and replace it with BLUETOOTH/BROADCOM to resolve this problem.
    Any help or advice would be appreciated.
      My ComputerSystem Spec
  2.    23 Feb 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    On my Toshiba Satellite
    My Bluetooth uses Microsoft Bluetooth Enumerator
    So uninstall Blue tooth and let it install again
    Let Microsoft find the driver for you
      My ComputerSystem Spec
  3.    23 Feb 2016 #3
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    See if the reply marked as Answer in that forum makes any sense to you...................

    Bluetooth icon missing in settings Windows 10
    http://answers.microsoft.com/en-us/w...15ef41e?auth=1

    excerpt:
    So my overall recommendation is to go to service and find any Bluetooth services not running and start them. You may find one or more that are disabled and need to enable them first.
    Last edited by davidhk; 23 Feb 2016 at 19:05.
      My ComputerSystem Spec
  4.    26 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free

    Quote Originally Posted by davidhk View Post
    See if the reply marked as Answer in that forum makes any sense to you...................

    Bluetooth icon missing in settings Windows 10
    http://answers.microsoft.com/en-us/w...15ef41e?auth=1

    excerpt:
    So my overall recommendation is to go to service and find any Bluetooth services not running and start them. You may find one or more that are disabled and need to enable them first.
    It is not quite the same problem. They had the bluetooth and then it disappeared. But in my case, I never had on my Win 10. I cannot find anything in the Device Manager. There isn't any Bluetooth service in the Services. Cannot find a Bluetooth Network Connection on Control Panel->Network and Connections. My bluetooth is really completely inexistent. I tried installing my old Bluetooth driver on Win 10, but he simply says I'm allowed because it is not supported to Win 10 (that is why Win 10 uninstalled it when I switched to Win 10). But now I don't have Bluetooth connection because I don't have a driver for it. On ASUS website on my laptop they only have this old drivers. And in there they have three manufactures of Bluetooth. So first I don't know which is the correct manufacture and where to find the correct driver.
      My ComputerSystem Spec
  5.    26 Apr 2016 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Have you gone into Action Centre
    If you don't know where that is
    Go up right corner
    Next to clock you will see a page with a tail below it
    Click that and you should find your Bluetooth icon in there
    Click on that and it should light up
    That should then bring your Bluetooth into play#
    If not then it looks like you may have to do an in-place upgrade
    How to do that there is a link in my signature
    Also try SFC /Scannow
    Command Prompt Admin
      My ComputerSystem Spec
  6.    27 Apr 2016 #6
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Quote Originally Posted by tsilva View Post
    It is not quite the same problem. They had the bluetooth and then it disappeared. But in my case, I never had on my Win 10. I cannot find anything in the Device Manager. There isn't any Bluetooth service in the Services. Cannot find a Bluetooth Network Connection on Control Panel->Network and Connections. My bluetooth is really completely inexistent. I tried installing my old Bluetooth driver on Win 10, but he simply says I'm allowed because it is not supported to Win 10 (that is why Win 10 uninstalled it when I switched to Win 10). But now I don't have Bluetooth connection because I don't have a driver for it. On ASUS website on my laptop they only have this old drivers. And in there they have three manufactures of Bluetooth. So first I don't know which is the correct manufacture and where to find the correct driver.
    My reply you quoted was meant for the OP, Silveral1.

    Since your situation is different, there is no point piggy-back this old thread which started on February.
    Besides, generally speaking, it will not be fair to Silveral1 to see attention being diverted to another person who has a different problem than his/her.
    Please start a new thread for yourself. Let the real experts concentrate on helping you instead of dividing attention on 2 different people with 2 different issues.
    Thank you.
      My ComputerSystem Spec
  7.    29 Apr 2016 #7
    Join Date : Nov 2015
    Posts : 8
    Windows 10
    Thread Starter

    Thank you very much my friends.
    I found a simpler way to resolve my problem!
    I went to my local independent computer store, purchased a blue tooth dongle plugged it in
    and hey, no more problems. Probably not the ethically correct way to resolve my problem but it worked.
    I am grateful to all of you for your interest and help.
      My ComputerSystem Spec
  8.    29 Apr 2016 #8
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Quote Originally Posted by Silveral1 View Post
    Thank you very much my friends.
    I found a simpler way to resolve my problem!
    I went to my local independent computer store, purchased a blue tooth dongle plugged it in
    and hey, no more problems. Probably not the ethically correct way to resolve my problem but it worked.
    I am grateful to all of you for your interest and help.
    Wonderful.
    Problem solved. That's the only thing that matters.
    Please mark your thread as Solved.
    Thank you.
      My ComputerSystem Spec
  9.    30 Apr 2016 #9
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free

    Quote Originally Posted by hTconeM9user View Post
    Have you gone into Action Centre
    If you don't know where that is
    Go up right corner
    Next to clock you will see a page with a tail below it
    Click that and you should find your Bluetooth icon in there
    Click on that and it should light up
    That should then bring your Bluetooth into play#
    If not then it looks like you may have to do an in-place upgrade
    How to do that there is a link in my signature
    Also try SFC /Scannow
    Command Prompt Admin
    Thank you for the response. Like I said, I don't have a Bluetooth icon in that lower rigth corner. Tried the sfc /scannow and it didn't find any errors. So, I think I'll have to do that in-place upgrade. Still, if I was able to install the correct driver for the Bluetooth I wouldn't get the Bluetooth back as well as the Bluetooth icon?
      My ComputerSystem Spec
  10.    01 May 2016 #10
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free

    Quote Originally Posted by davidhk View Post
    My reply you quoted was meant for the OP, Silveral1.

    Since your situation is different, there is no point piggy-back this old thread which started on February.
    Besides, generally speaking, it will not be fair to Silveral1 to see attention being diverted to another person who has a different problem than his/her.
    Please start a new thread for yourself. Let the real experts concentrate on helping you instead of dividing attention on 2 different people with 2 different issues.
    Thank you.
    Hum, is this reply for me? Actually I noticed I'm in a different thread? How is this possible? I made my thread complaining about my Bluetooth and got on my e-mail responses to my question, I clicked the link to reply to the people and actually I'm in this thread? Did someone made a cross-link?
      My ComputerSystem Spec

 


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