Cannot print since upgrading to Windows 10

  1. ejb0618's Avatar
    Posts : 16
    Windows 10
       #1

    Cannot print since upgrading to Windows 10


    I have a HP Deskjet 1051 J410 and can't print since I updated to Windows 10. I have run the troubleshooter & under Details it says it detects a problem but doesn't say what it is. The printer shows up under Devices & Printers & says it is working properly & has the most updated device driver. I updated the driver from the HP site but it does say driver 1050 instead of 1051. The printer does not show up under Apps>HP anywhere. I removed the
    pri nter & reinstalled it from the HP site as I do not have the disk. The USB Port disappeared after that. So I know it is not connected to the right port as it is no longer an option under ports to connect to. A page of printer details did print out at one point but I can't print from Office, etc. I unplugged the printer from the back & at the outlet.Plugged it back in & connected to my HP Presario CQ62 Notebook PC. I have restarted my laptop a couple of times. Nothing works. I also get no error messages. Can anyone help please?
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  2. TV2's Avatar
    TV2
    Posts : 1,388
    W10 Pro 1909
       #2

    Try this:
    • First, uninstall the printer in Devices and Printers.
    • Disconnect the printer USB cable.
    • Back in Devices and Printers > select any other printer device > at the top, look for Print Server Properties and click it
    • Go to the Drivers Tab > Find the driver for the correct HP printer and uninstall it
    • Go to File Explorer and look for any folders for the correct HP printer and delete them.
    • Restart the PC > leave the printer disconnected
    • Download from HP the most recent driver package for the printer
    • Run the installer > do not connect the printer until asked to > finish the installation.
    • If not automatically offered, go to Devices and Printers > select the new printer > right click > Printer Properties > Print a Test Page.


    The printer should now be installed with the correct port assigned.
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  3. ejb0618's Avatar
    Posts : 16
    Windows 10
    Thread Starter
       #3

    I removed the printer in Devices & Printers. I unplugged the printer from the laptop & turned it off. This is the message I got when I tried to remove the driver:
    The following package(s) can not be deleted:
    hpvpl04.inf (x64)
    This package contains the following driver(s) that are in use:
    HP Deskjet 1050 J410 series; This driver is used on:
    HP Deskjet 1050 J410 series
    The following driver(s) can not be deleted:
    Driver HP Deskjet 1050 J410 series (x64) is in use. It is used on:
    HP Deskjet 1050 J410 series

    How can I remove it? I tried changing the security settings but that didn't work.
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  4. TV2's Avatar
    TV2
    Posts : 1,388
    W10 Pro 1909
       #4

    I suspect that you may have a phantom instance of the printer installed in the system.

    First, go to Uninstall Programs in Windows and see if you can uninstall the printer software there. If there are multiple HP programs, uninstall them all (unless you have multiple HP printers).

    Or, see if there is an Uninstall link in the HP folder under All Apps. Or, look through the HP folder the printer was installed to and see if you can see an Uninstall.exe somewhere there. If you find it, run it, then see if you can remove the driver.

    Also check the HP website for printers and see if they have an Uninstall tool for all HP printers. That may take some digging, they usually don't show that stuff front-and-center.
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  5. Posts : 95
    win 10 pro
       #5

    Did you try the HP Print Scan Doctor to diagnose your problem ?
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  6. ejb0618's Avatar
    Posts : 16
    Windows 10
    Thread Starter
       #6

    I found the ghost printer & removed it. I used the Print & Scan Doctor & finally got an error message: error code 0x803C0103. Then I used the print & scan doctor & got the error code 0x803C0103. I googled it & was instructed to log in to the local account & then log back into my ms account. I logged on as local & then back in with ms account. I found this message in the event viewer: The print spooler failed to load a plug-in module C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, error code 0xC1. I suspect my user account may be corrupt as it doesn't always show up under users. Any ideas? If it is a corrupted user file what is the best way to transfer or keep my files & settings before I delete the old user? I assume I should create a new one first.
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  7. TV2's Avatar
    TV2
    Posts : 1,388
    W10 Pro 1909
       #7

    When you delete your current account you will be offered to save certain settings during the process. See here:
    User Account - Delete in Windows 10 - Windows 10 Forums

    But why not create a test account first, and see if it solves the problem while you are in the Test Account before deleting your current account?
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  8. TV2's Avatar
    TV2
    Posts : 1,388
    W10 Pro 1909
       #8

    You might also need to clear your Print Spooler (can't hurt, might help!)
    Instructions here:
    How to Forcefully Clear the Print Queue in Windows

    After doing that I suggest running System File Checker, just to see if the unidrvui.dll is corrupted. SFC may correct that.
    SFC Command - Run in Windows 10 - Windows 10 Forums
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  9. ejb0618's Avatar
    Posts : 16
    Windows 10
    Thread Starter
       #9

    I tried all of the above & ended up doing a repair install of Windows 10 & that corrected the problem! Thank you all!
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  10. TV2's Avatar
    TV2
    Posts : 1,388
    W10 Pro 1909
       #10

    Nice work!
      My Computer


 

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