1.    16 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 5
    Windows 10

    USB 3.0 external hard drive disconnects after a few minutes


    I connect my USB 3.0 external hard drive to my laptop and it works but after a few minutes of not using it the disk stops spinning and when I to use it again my computer locks up and after 30-60 seconds it disconnects and reconnects some times. Else I have to pull it out. If I use the drive without a to long pause in between it work perfectly fine but as soon as the drive stop spinning and has to spin up that is where it happened. that feature in the power options turn on where the power to usb does not turn off. Any suggestions?

    EDIT: I have an Idea I will look to see it I can change the hard drive shutdown time in properties. I not home yet I will let you know if that work
      My ComputerSystem Spec
  2.    16 Feb 2016 #2
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Did to try from Power Options ? Change the plan to High Performance as shown below ?
    Just type in the box: Never
    Click image for larger version. 

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      My ComputerSystem Spec
  3.    16 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 5
    Windows 10
    Thread Starter

    it's on never, I not sure if that condition applies to external drives
      My ComputerSystem Spec
  4.    16 Feb 2016 #4
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Quote Originally Posted by snipy67 View Post
    it's on never, I not sure if that condition applies to external drives
    You might also want to look at the USB setting.
      My ComputerSystem Spec
  5.    16 Feb 2016 #5
    Join Date : Feb 2016
    Posts : 5
    Windows 10
    Thread Starter

    USB Selective suspend setting under the USB tab is off.

    Edit: I found this program however I don't like there solution, they suggest that external hard drives go to sleep after 10 minutes. maybe there is not way to control the sleep timer on an external drive
    http://www.thewindowsclub.com/preven...-sleep-windows
      My ComputerSystem Spec
  6.    16 Feb 2016 #6
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    The only left that I can think of is the firmware from the interface board inside the enclosure is set to be that way to prevent HD over heating.

    Also, have you installed the latest Intel Chipset drivers ?
      My ComputerSystem Spec
  7.    16 Feb 2016 #7
    Join Date : Feb 2016
    Posts : 5
    Windows 10
    Thread Starter

    I am not sure I going to install that now.
    okay It's installed
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  8.    16 Feb 2016 #8
    Join Date : Sep 2014
    Posts : 36
    Windows 10 Pro x64

    I found on my system that with the drivers from Microsoft for a USB 3.0 controller the external USB HDD was disappearing.

    After installing the ones from Renesas the issue disappeared.
      My ComputerSystem Spec
  9.    16 Feb 2016 #9
    Join Date : Feb 2016
    Posts : 5
    Windows 10
    Thread Starter

    I tryed installing the ones from Renesas but they are unsported on my machine it's worth noteing I am on my main laptop(Specs on the side)
      My ComputerSystem Spec
  10.    16 Feb 2016 #10
    Join Date : Sep 2014
    Posts : 36
    Windows 10 Pro x64

    My controller is from Renesas, see here how to find the drivers for yours- is from an affiliated forum
    PC Help Forum
      My ComputerSystem Spec

 


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