Windows 10: USB 3.0 external hard drive disconnects after a few minutes

  1.    16 Feb 2016 #1

    USB 3.0 external hard drive disconnects after a few minutes


    I connect my USB 3.0 external hard drive to my laptop and it works but after a few minutes of not using it the disk stops spinning and when I to use it again my computer locks up and after 30-60 seconds it disconnects and reconnects some times. Else I have to pull it out. If I use the drive without a to long pause in between it work perfectly fine but as soon as the drive stop spinning and has to spin up that is where it happened. that feature in the power options turn on where the power to usb does not turn off. Any suggestions?

    EDIT: I have an Idea I will look to see it I can change the hard drive shutdown time in properties. I not home yet I will let you know if that work
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  2. Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       16 Feb 2016 #2

    Did to try from Power Options ? Change the plan to High Performance as shown below ?
    Just type in the box: Never
    Click image for larger version. 

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      My ComputerSystem Spec

  3.    16 Feb 2016 #3

    it's on never, I not sure if that condition applies to external drives
      My ComputerSystem Spec


  4. Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       16 Feb 2016 #4

    snipy67 said: View Post
    it's on never, I not sure if that condition applies to external drives
    You might also want to look at the USB setting.
      My ComputerSystem Spec

  5.    16 Feb 2016 #5

    USB Selective suspend setting under the USB tab is off.

    Edit: I found this program however I don't like there solution, they suggest that external hard drives go to sleep after 10 minutes. maybe there is not way to control the sleep timer on an external drive
    http://www.thewindowsclub.com/preven...-sleep-windows
      My ComputerSystem Spec


  6. Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       16 Feb 2016 #6

    The only left that I can think of is the firmware from the interface board inside the enclosure is set to be that way to prevent HD over heating.

    Also, have you installed the latest Intel Chipset drivers ?
      My ComputerSystem Spec

  7.    16 Feb 2016 #7

    I am not sure I going to install that now.
    okay It's installed
      My ComputerSystem Spec

  •    16 Feb 2016 #8

    I found on my system that with the drivers from Microsoft for a USB 3.0 controller the external USB HDD was disappearing.

    After installing the ones from Renesas the issue disappeared.
      My ComputerSystem Spec

  •    16 Feb 2016 #9

    I tryed installing the ones from Renesas but they are unsported on my machine it's worth noteing I am on my main laptop(Specs on the side)
      My ComputerSystem Spec

  •    16 Feb 2016 #10

    My controller is from Renesas, see here how to find the drivers for yours- is from an affiliated forum
    PC Help Forum
      My ComputerSystem Spec


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