USB 3.0 external hard drive disconnects after a few minutes


  1. Posts : 5
    Windows 10
       #1

    USB 3.0 external hard drive disconnects after a few minutes


    I connect my USB 3.0 external hard drive to my laptop and it works but after a few minutes of not using it the disk stops spinning and when I to use it again my computer locks up and after 30-60 seconds it disconnects and reconnects some times. Else I have to pull it out. If I use the drive without a to long pause in between it work perfectly fine but as soon as the drive stop spinning and has to spin up that is where it happened. that feature in the power options turn on where the power to usb does not turn off. Any suggestions?

    EDIT: I have an Idea I will look to see it I can change the hard drive shutdown time in properties. I not home yet I will let you know if that work
      My Computer


  2. Posts : 2,799
    Linux Mint 20.1 Win10Prox64
       #2

    Did to try from Power Options ? Change the plan to High Performance as shown below ?
    Just type in the box: Never
    USB 3.0 external hard drive disconnects after a few minutes-.jpg
      My Computer


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    it's on never, I not sure if that condition applies to external drives
      My Computer


  4. Posts : 2,799
    Linux Mint 20.1 Win10Prox64
       #4

    snipy67 said:
    it's on never, I not sure if that condition applies to external drives
    You might also want to look at the USB setting.
      My Computer


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    USB Selective suspend setting under the USB tab is off.

    Edit: I found this program however I don't like there solution, they suggest that external hard drives go to sleep after 10 minutes. maybe there is not way to control the sleep timer on an external drive
    http://www.thewindowsclub.com/preven...-sleep-windows
      My Computer


  6. Posts : 2,799
    Linux Mint 20.1 Win10Prox64
       #6

    The only left that I can think of is the firmware from the interface board inside the enclosure is set to be that way to prevent HD over heating.

    Also, have you installed the latest Intel Chipset drivers ?
      My Computer


  7. Posts : 5
    Windows 10
    Thread Starter
       #7

    I am not sure I going to install that now.
    okay It's installed
      My Computer


  8. Posts : 40
    Windows 10 Pro x64
       #8

    I found on my system that with the drivers from Microsoft for a USB 3.0 controller the external USB HDD was disappearing.

    After installing the ones from Renesas the issue disappeared.
      My Computer


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    I tryed installing the ones from Renesas but they are unsported on my machine it's worth noteing I am on my main laptop(Specs on the side)
      My Computer


  10. Posts : 40
    Windows 10 Pro x64
       #10

    My controller is from Renesas, see here how to find the drivers for yours- is from an affiliated forum
    PC Help Forum
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:50.
Find Us




Windows 10 Forums