Bluetooth headphones connect but headset portion does not

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  1.    16 Feb 2016 #1

    Bluetooth headphones connect but headset portion does not


    I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

    I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

    Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.

    Click image for larger version. 

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    I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?
      My ComputerSystem Spec

  2.    18 Feb 2016 #2

    I have the exact same problem with my Bluebuds X

    Click image for larger version. 

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    I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
    but i'm not sure which one is compatible and had no luck getting the headset portion to work...
    Click image for larger version. 

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    Please let me know if you have found a solution!

      My ComputerSystem Spec

  3.    03 Mar 2016 #3

    *bump* No word on this yet. I'm not sure why this is behaving like this. It worked fine at one point (well, fine for Windows) but just stopped working.

    I've gone through the dance of uninstalling and reinstalling and even so far as as to mess with the bluetooth services. Nothing seems to work. This is very odd and seems like there is a switch somewhere that is preventing windows from recognizing buletooth headsets b/c it happens with both of my headphones.

    Any thoughts out there?
      My ComputerSystem Spec

  4.    08 Mar 2016 #4

    *tap tap tap* Is this thing on?? I've looked at a few forums and tried a bunch of stuff. Nothing out there?
      My ComputerSystem Spec

  5.    13 Mar 2016 #5

    The Revo headset did not work in Feb fast ring update of Windows 10.

    It works 100% in the current version 14279 March 04/03/16

    Switch the headset switch to Bluetooth recognition ( 3rd position) should switch head set to default sound in Control Panel /Sound and works well in my Realtek sound setup.

    The on/off switching initialising did not work on its own, and did not reset Bluetooth recognition
    Make sure you click "pair" again in Settings /Bluetooth.
    May need a reboot to be sure.
      My ComputerSystem Spec

  6.    21 Mar 2016 #6

    Yea, but neither of the bluetooth headsets work. They all fail to initialize the microphone. I don't think it's the headset.
      My ComputerSystem Spec

  7.    04 Apr 2016 #7

      My ComputerSystem Spec

  8.    06 Apr 2016 #8

    I'm really stuck on this problem? Any luck @tsur1?
      My ComputerSystem Spec

  9.    19 Apr 2016 #9

    *bump* Just checking to see if anyone has fixed this.
      My ComputerSystem Spec

  10.    04 May 2016 #10

    After a round of updates, including firmware and drivers, still no luck on this issue. Anyone else still having this problem?
      My ComputerSystem Spec

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