Windows 10: epsom nx515 not working Solved

  1.    15 Feb 2016 #1

    epsom nx515 not working


    I downloaded Win 10 last week.
    Found out today that my epsom nx515 scanner is not working.

    I've tried:

    running the Epsom troubleshooter
    reinstalling the scanner and rebooting.

    The printer works just fine. The scanner is dead.
    What do I need to do? Anyone, anyone?
      My System SpecsSystem Spec

  2.    16 Feb 2016 #2

    havinaball said: View Post
    I downloaded Win 10 last week.
    Found out today that my epsom nx515 scanner is not working.

    I've tried:

    running the Epsom troubleshooter
    reinstalling the scanner and rebooting.

    The printer works just fine. The scanner is dead.
    What do I need to do? Anyone, anyone?
    Have you tried downloading & installing the scanner driver listed under DRIVERS in link below:

    https://www.epson.com/cgi-bin/Store/...Type=Downloads
      My System SpecsSystem Spec

  3.    16 Feb 2016 #3

    WildOne said: View Post
    Have you tried downloading & installing the scanner driver listed under DRIVERS in link below:

    https://www.epson.com/cgi-bin/Store/...Type=Downloads
    Thank you for the reply. Per your suggestion, I just downloaded the items listed as Recommended for You and also Drivers. Now, I am being told to connect the printer/scanner to the laptop with a cable I don't have, so ordered it on Amazon just now. Is there a workaround, or do I need the cable? Thanks!
      My System SpecsSystem Spec

  4.    16 Feb 2016 #4

    havinaball said: View Post
    Thank you for the reply. Per your suggestion, I just downloaded the items listed as Recommended for You and also Drivers. Now, I am being told to connect the printer/scanner to the laptop with a cable I don't have, so ordered it on Amazon just now. Is there a workaround, or do I need the cable? Thanks!
    You may need that USB cable to scan (regrettable it didn't come with device) but were you able to scan wirelessly prior to downloading Win 10....assuming you upgraded from previous Windows version....also the URL provided listed manuals, etc for your device. You may want to check out for more info...
      My System SpecsSystem Spec

  5.    16 Feb 2016 #5

    WildOne said: View Post
    You may need that USB cable to scan (regrettable it didn't come with device) but were you able to scan wirelessly prior to downloading Win 10....assuming you upgraded from previous Windows version....also the URL provided listed manuals, etc for your device. You may want to check out for more info...
    Update: Found this may help.... https://www.epson.com/cgi-bin/Store/...93&foid=207390
      My System SpecsSystem Spec

  6.    18 Feb 2016 #6

    still struggling


    The printer cable arrived. I attached it to the printer and laptop usb port. Reinstalled the software from disc. Printer works wirelessly, scanner doesn't. I'm frustrated. What am I doing wrong?
      My System SpecsSystem Spec

  7.    19 Feb 2016 #7

    I sent an email to Epson tech-support describing my problem. Within 24 hours, I had a response. I followed their instructions. The scanner now works flawlessly! Problem solved
      My System SpecsSystem Spec


 

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:54.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums