Mouse driver issue, cursor has vanished

  1.    12 Feb 2016 #1

    Mouse driver issue, cursor has vanished

    Hello all, first time posting here, was hoping you could help me with a bizarre problem that I've encountered today.

    My newly built PC told me there was a problem with my PS/2 mouse driver (mouse is a Razer Naga 2014 with wired USB connection and had been working perfectly up to this point). Not really knowing what this meant, I decided to ask Windows to automatically fix it anyway. Upon restarting my mouse no longer worked and the mouse cursor had completely vanished.

    The mouse is still receiving power and still shows up on my list of connected devices, which makes me think that its driver has been uninstalled by Windows. Razer's driver management is handled through their Synapse application but it now says it can't detect any Razer enabled devices (including my Razer keyboard, which is still working) and therefore doesn't give me the option to download any drivers. And to add insult to injury, Windows is still telling me that PS/2 driver needs fixing.

    I'm completely at a loss, has anyone else experienced this issue?
      My ComputerSystem Spec

  2. hTconeM9user's Avatar
    Posts : 2,680
    Windows 10x64 Home Version 1803 (Build 17134) 407
       13 Feb 2016 #2

    Have you checked Device Manager
    You may find a yellow make against
    Mice and other pointing devices
    Click on that and you should be able to
    Reinstall or update your driver from there
    You will also find your keypad there as well
      My ComputerSystem Spec

  3. davidhk's Avatar
    Posts : 5,238
    windows 10 Home threshold2
       13 Feb 2016 #3

    To : ProjectJay,

    Do you have this problem since day one, or is this issue happened just recently ?

    If just recently, try a system restore. Pick a date when you did NOT have this problem as your restore point.
    System Restore Windows 10
      My ComputerSystem Spec


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