1.    12 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 1
    Windows 10

    Unreliable behavior with Xerox printer


    This weird thing keeps going on with the printer in my office. Most of the time it appears as "offline", although it's on and everyone else prints with no problems (I am the only one with Windows 10), and the green tick appears on it on the Devices and printers. Furthermore, when Windows is able to recon the printer is online, I keep getting general "Couldn't print" errors, with no more information. Again, everyone else can print.

    There's been only a single time I was able to print; after next restart it went back to those problems. I haven't changed any settings and Windows doesn't give me much to work with, since the output is limited to "the printer is offline, turn it on", and those general errors.

    Any idea of where to what to do or where to start?
      My ComputerSystem Spec
  2.    12 Feb 2016 #2
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    Every one else is NOT on Windows 10. That is one indication of the problem. Are you sure you have the correct Windows 10 printer driver ??
      My ComputerSystem Spec
  3.    12 Feb 2016 #3
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Go to their web site and download the driver for the model of printer you have
    If you cant find one for windows 10 see if there is one available for windows 8.1
    Keep us informed how you get on
      My ComputerSystem Spec
  4.    13 Feb 2016 #4
    Join Date : Nov 2015
    Posts : 4,893
    windows 10 Home threshold2

    Quote Originally Posted by npenster View Post
    This weird thing keeps going on with the printer in my office. Most of the time it appears as "offline", although it's on and everyone else prints with no problems (I am the only one with Windows 10), and the green tick appears on it on the Devices and printers. Furthermore, when Windows is able to recon the printer is online, I keep getting general "Couldn't print" errors, with no more information. Again, everyone else can print.

    There's been only a single time I was able to print; after next restart it went back to those problems. I haven't changed any settings and Windows doesn't give me much to work with, since the output is limited to "the printer is offline, turn it on", and those general errors.

    Any idea of where to what to do or where to start?
    If you have IT personnel or department in your company, time to get them to work for their pay.
      My ComputerSystem Spec

 


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