Page 1 of 2 12 LastLast
  1.    09 Feb 2016 #1
    Join Date : Jan 2016
    Posts : 23
    Windows 10

    Windows 10 Printer Problem


    I have a difficulty with a Windows 10 printer not working off my laptop, which is a Acer Aspire E17. The curious thing is that the printer IS working off my desktop, which is a HP Pavilion. There are some curiosities about the Acer laptop malfunction. The control panel says for this printer ‘driver is unavailable’. However I have tried downloading the driver to no effect. No such problem exists on the Pavilion desktop. I also got a reading saying on the laptop that the printer was in an ‘error state’, but there is no such report on the desktop. I tried removing the printer from the control panel on the laptop, with the intention of reinstalling, but this didn’t seem to work. The printer is HP Envy series 5530.

    I am quite perplexed about this. The printer works fine off the desktop but WILL NOT work off the laptop. I just don’t know why this is. Anybody any ideas? As always input is much appreciated.
      My ComputerSystem Spec
  2.    09 Feb 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Do you have a disc that came with it.
    I have an HP Envy 4504 that I use wire free,
    You say it wont uninstall that maybe because it cant find the file,
    If you have disc then reinstall using it, then see if it will uninstall.
    Then restart laptop
    Then put disc back in
    Then follow whatever comes up.
    You can either reconnect via cable or WI-FI
    Let me know how you get on
      My ComputerSystem Spec
  3.    09 Feb 2016 #3
    Join Date : Aug 2014
    Forever West
    Posts : 3,983
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Are both computers running Win10?
    http://h10032.www1.hp.com/ctg/Manual/c03773204.pdf
    That printer has a USB port and Wireless capability. There usually is a choice of how to install, connected or Wi-Fi {Wireless Fidelity]. I've found Wi-Fi to be less reliable and have 2 printers installed as Networked and connected by Ethernet cable to my Router. Some Routers also have a USB port, maybe that would be a way to go, connect by USB cable to the Router and install/reinstall the Printer as a Network device. Last printer I set up had 3 choices. If you don't have the disc for WIn10 try here:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec
  4.    09 Feb 2016 #4
    Join Date : Jan 2016
    Posts : 23
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Do you have a disc that came with it.
    I have an HP Envy 4504 that I use wire free,
    You say it wont uninstall that maybe because it cant find the file,
    If you have disc then reinstall using it, then see if it will uninstall.
    Then restart laptop
    Then put disc back in
    Then follow whatever comes up.
    You can either reconnect via cable or WI-FI
    Let me know how you get on
    Thanks for this. No, I don't think there was any disk with the printer, and I'm still exploring possibilities.
      My ComputerSystem Spec
  5.    09 Feb 2016 #5
    Join Date : Jan 2016
    Posts : 23
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    Are both computers running Win10?
    http://h10032.www1.hp.com/ctg/Manual/c03773204.pdf
    That printer has a USB port and Wireless capability. There usually is a choice of how to install, connected or Wi-Fi {Wireless Fidelity]. I've found Wi-Fi to be less reliable and have 2 printers installed as Networked and connected by Ethernet cable to my Router. Some Routers also have a USB port, maybe that would be a way to go, connect by USB cable to the Router and install/reinstall the Printer as a Network device. Last printer I set up had 3 choices. If you don't have the disc for WIn10 try here:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Appreciate hearing from you. I'm using wifi, and since I got into wifi much prefer to go with it it. The strange thing is that the desktop works perfectly well with it so I don't know what the difficulty is with the laptop. Still checking to try to find out what the problem is.
      My ComputerSystem Spec
  6.    09 Feb 2016 #6
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Most HP Printers come with Disc
    If you don't have or cant find it
    Follow these links to download software and drivers for your model of HP Printer

    HP ENVY 5530 e-All-in-One Printer Drivers and Downloads | HP® Customer Support


    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec
  7.    09 Feb 2016 #7
    Join Date : Jan 2016
    Posts : 23
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Most HP Printers come with Disc
    If you don't have or cant find it
    Follow these links to download software and drivers for your model of HP Printer

    HP ENVY 5530 e-All-in-One Printer Drivers and Downloads | HP® Customer Support



    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Appreciate the links. This is certainly the right printer! However I tried downloading the driver to no avail recently. I think I shall have another look at it tomorrow, all being well.
      My ComputerSystem Spec
  8.    09 Feb 2016 #8
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by jdcallison89 View Post
    Appreciate the links. This is certainly the right printer! However I tried downloading the driver to no avail recently. I think I shall have another look at it tomorrow, all being well.
    Keep me updated and if you need more help then let me know either way.
    Even if solved
      My ComputerSystem Spec
  9.    11 Feb 2016 #9
    Join Date : Jan 2016
    Posts : 23
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Keep me updated and if you need more help then let me know either way.
    Even if solved
    Appreciate your comments. I had thought my best bet would probably be to uninstall and reinstall the printer via the Control Panel, but the Control Panel won't let me do this! So it looks like I'm off to the shop with it next week (in this case PC World) to see if they can do anything with it. All best.
      My ComputerSystem Spec
  10.    11 Feb 2016 #10
    Join Date : Nov 2015
    Posts : 4,885
    windows 10 Home threshold2

    Quote Originally Posted by jdcallison89 View Post
    I had thought my best bet would probably be to uninstall and reinstall the printer via the Control Panel, but the Control Panel won't let me do this!
    What do you mean by Control Panel won't let you do that ?
    Did you do it this way..............................
    Control panel, top right, at View by, click small or large > select Programs and Features > scroll down to your printer, right click > click Uninstall.
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
HP Printer Problem after install/uninstall of Windows 10
I installed Windows 10 on my company computer but then could not use some company programs. The company IT manager uninstalled Windows 10. Now my HP Deskjet will not print text. The printer will print pictures but not text. Ink cartridges are...
Drivers and Hardware
HP Printer Problem
I've recently run into problems with my HP LaserJet 2100 printer. I've tried uninstalling and re-installing the device and Windows 10 succesfully downloads the relevant printer driver but no success printing. Looking at the device in Device Manager...
Drivers and Hardware
Solved Printer Problem
I up loaded Windows 10 to replace Windows 7. I has been working just fine until yesterday when I tried to print a word document. The " Print" button is dead. The HP 7510-All-in-One Photosmart printer will scan documents to my PC, scan documents...
Drivers and Hardware
Solved Printer Problem
Having installed windows 10 my printer will not work. I have tried re-installing the driver from the disc, but the system keeps telling me that no printers are present. The Printer is an Epson Stylus R200. I would be very greatful for any help...
Drivers and Hardware
windows 10 share printer VS Windows XP problem
sharing printer between windows 10 and xp did not. Because of a password.
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:17.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums