I have a difficulty with a Windows 10 printer not working off my laptop, which is a Acer Aspire E17. The curious thing is that the printer IS working off my desktop, which is a HP Pavilion. There are some curiosities about the Acer laptop malfunction. The control panel says for this printer ‘driver is unavailable’. However I have tried downloading the driver to no effect. No such problem exists on the Pavilion desktop. I also got a reading saying on the laptop that the printer was in an ‘error state’, but there is no such report on the desktop. I tried removing the printer from the control panel on the laptop, with the intention of reinstalling, but this didn’t seem to work. The printer is HP Envy series 5530.
I am quite perplexed about this. The printer works fine off the desktop but WILL NOT work off the laptop. I just don’t know why this is. Anybody any ideas? As always input is much appreciated.