Windows 10: Computer died Solved

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  1.    04 Feb 2016 #1

    Computer died

    Hello, this may not be an issue for this forum, but I don't know where else to start.

    When I got up this morning, my screen was blank. I tried to re boot it, but nothing happened. I unplugged it and plugged it back in but the start button did nothing. I have a power supply tester so I plugged it in to the power supply and it lit up perfectly. Where should I continue in my diagnosis? Thanks, Jim
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       04 Feb 2016 #2

    Hello Jim :)

    Oh dear! Best to start by seeing if there is any power getting to the motherboard, any lights showing on the board? Could be that your power supply unit inside the computer has packed in.
      My ComputersSystem Spec

  3.    04 Feb 2016 #3

    Hi Phil, thanks. My power supply checks good with my tester, but I haven't followed the complete procedure for testing HDD power or SATA power. I guess I should do that next.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       04 Feb 2016 #4

    OK, so if power is getting to the motherboard, then that may be the component that has failed. I would check by doing a reset of the motherboard by removing the button cell battery, waiting a few minutes before putting it back and trying again.
      My ComputersSystem Spec

  5.    04 Feb 2016 #5

    I replaced the battery. I had a new spare, but it didn't help. I have to leave now. I'll be back this afternoon. Thanks for your help.
      My ComputerSystem Spec

  6. topgundcp's Avatar
    Posts : 2,438
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       04 Feb 2016 #6

    There are 2 cables connected to the MB. Double check the 20/24 pin cable and 4/6/8 cable and make sure they are firmly seated.
      My ComputerSystem Spec

  7. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       04 Feb 2016 #7

    With our time difference I may not be around when you return but hope you discover the root cause. @topgundcp has stepped in so you are in good hands!
      My ComputersSystem Spec

  8.    04 Feb 2016 #8

    Guess I wasn't very observant this morning. When I double checked the power supply tester this afternoon it shows that the -5vdc is missing and upon checking the 8 pin connector, the 3.3vdc CPU voltage is also missing.

    Do I need a new power supply? If so, I currently have a Corsair TX750 but I see it's not a current model. What would be a good replacement? I see that the Corsair HX750 is the hot new item. Also, what is the HX750i, and why is it so much more expensive?

    Thanks for the help, Jim
      My ComputerSystem Spec

  9. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       04 Feb 2016 #9

    Looks like you do need a new power supply. If the spare one you have has the right connectors try it and it will be good confirmation of the problem. I've used Corsair and got on fine with them.
      My ComputersSystem Spec

  10.    04 Feb 2016 #10

    I think mine is corsair, factory fitted, and its great.
      My ComputerSystem Spec

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