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  1.    03 Feb 2016 #11
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    I'm confused, all other PC's, if there are no hardware sound drivers (e.g. VIA, Realtek, etc) installed, Windows will install the High Definition Audio drivers. Yours, from your reports, always installs the VIA drivers.
    I could prevent windows to install VIA drivers. I got the standard windows audio drivers installed, but the issue persists.
      My ComputerSystem Spec
  2.    03 Feb 2016 #12
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    (I have been to Recife many times).
    Cool! Seems you've enjoyed the place then!
      My ComputerSystem Spec
  3.    03 Feb 2016 #13
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    Did this work OK with the prior OS, or is Win 10 the only OS that you have installed on this Laptop? If this has never worked OK it could be a hardware problem. But, if it worked OK on a prior OS then possibly a clean install of Win 7 will fix it.

    I worked on the Ascension Island NASA tracking station. We would visit Recife for holiday. This was a long time ago (1966 to 1969 time).
      My ComputersSystem Spec
  4.    03 Feb 2016 #14
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    Did this work OK with the prior OS, or is Win 10 the only OS that you have installed on this Laptop? If this has never worked OK it could be a hardware problem. But, if it worked OK on a prior OS then possibly a clean install of Win 7 will fix it.

    I worked on the Ascension Island NASA tracking station. We would visit Recife for holiday. This was a long time ago (1966 to 1969 time).
    I had a clean Windows 7 install before this one. In that case, the audio was working perfectly: the speakers were ok, and when I plugged a headphone, windows would mute the speakers and open audio for headphones. Now, on Windows 10, when speakers are playing something and I plug the headphones, the speakers keep sounding and the headphones remain silent. I need to manually select "Headphones" as my main audio device, something I never needed to do on a Windows pc before (perhaps a new W10 stuff?) When headphones are selected, they present the issue.

    Let me get this straight: are you suggesting that a complete format into Windows SEVEN will fix the issue? Like, I install W7 from scratch (audio gets back to normal) then I format back into a clean W10 and the sound will be there? FYI, I have no problems reinstalling my OS over and over again if that is necessary.

    At 1967 Dad was being born, and a couple years later it was Mom's turn. Coincidence! ;D
      My ComputerSystem Spec
  5.    03 Feb 2016 #15
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    If you do a new install, I would suggest trying a "clean" Windows 10 install and not an "upgrade" to Windows 10. No guarantee this will work, only one suggestion.

    Windows 10 - Clean Install - Windows 10 Forums
      My ComputersSystem Spec
  6.    03 Feb 2016 #16
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    This was my last move. Oddly, I wiped the system partition and did a clean W10 installation, but my wallpaper along with other documents and settings kept the same!
      My ComputerSystem Spec
  7.    03 Feb 2016 #17
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    I think Windows saves those and reinstalls them from the "cloud". I have the exact same Wallpaper and added apps on two desktop systems with Windows 10 and also a third Win 10 "Preview" (Insider program) version also has the same Wallpaper.
      My ComputersSystem Spec
  8.    06 Feb 2016 #18
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Still in windows 10, I installed and tried my M-Audio FastTrack Ultra as the playback device, and plugging the headphone into the monitor jack delivers perfect audio, while the sound remains an issue when plugging the headphone on the laptop itself. I really want to stick with windows 10, but this is not helping.
      My ComputerSystem Spec
  9.    06 Feb 2016 #19
    Join Date : Jan 2015
    Los Angeles
    Posts : 261
    Windows 10 Pro 1709 x64

    Have you tried plugging in an external USB sound card and see if that helps?
      My ComputerSystem Spec
  10.    07 Feb 2016 #20
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    The M-Audio Fast track Ultra is a "USB sound card" and no distortion according to the users post above yours.

    I'm at the point there is some type of hardware problem.
      My ComputersSystem Spec

 
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