Windows 10: Upgraded Asus Laptop A53Z DVD drive problems Solved

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  1.    29 Jan 2016 #1

    Upgraded Asus Laptop A53Z DVD drive problems


    Hi,
    I have just upgraded my Asus A53Z to Win 10. most things have gone ok, with he exception of the Matshita DVD-Ram UJ8BO disc drive. It is no longer operational, cannot find it in the device manager or anywhere else, tried the following fixes form Microsoft https://support.microsoft.com/en-us/kb/314060 but to to No avail.
    Any help or advice appreciated
    Regards
    Bob
      My ComputerSystem Spec

  2.    30 Jan 2016 #2

    One more place to look, the BIOS.
      My ComputerSystem Spec

  3.    30 Jan 2016 #3

    Hi,
    Unfortunately the plot the plot thickens. I cannot get into the BIOS, I have tried through setting advanced option, but it does not give me UEFI option, nor can I get into the bios using the DEL key at start up
    Regards
      My ComputerSystem Spec

  4.    30 Jan 2016 #4

    I ran into a similar problem with my Toshiba Satellite L505B DVD device which ran fine on Win 7. When I did the Win7 to Win10 upgrade the physical Matshita DVD-RAM UJ880ES Device was flagged as code 19 incomplete or damaged and would not work. I was ready to throw the laptop out as I primarily use it to watch DVDs on trips and for email. I tried to replace the drive with a new HP DVD player that I purchased but Win10 though it was still the old drive it called TSSTcorp DDDVDW SN-208FB. As a last ditch effort I did a clean install of Win10 and the old drive was recognized by Win10 and runs fine and is still called TSSTcorp DDDVDW SN-208FB . Believe the issue was a conflict between Toshiba’s DVD-RAM software that was dragged along with the Win10 upgrade and Win10 device management. If all else fails try a clean install. Hope this helps!
    By the way, my Toshiba uses the F2 key when turned on to get into the Setup Utility.
      My ComputersSystem Spec

  5.    30 Jan 2016 #5

    metro5053 said: View Post
    Hi,
    Unfortunately the plot the plot thickens. I cannot get into the BIOS, I have tried through setting advanced option, but it does not give me UEFI option, nor can I get into the bios using the DEL key at start up
    Regards
    Check if currently using UEFI or Legacy BIOS. Press Win + R and type in -> msinfo32 <- hit Enter. On System Summary, look at the BIOS Mode status.

    From ASUS FAQ: How to enter the BIOS configuration of my Notebook?

    irelandguy said: View Post
    I ran into a similar problem with my Toshiba Satellite L505B DVD device which ran fine on Win 7. When I did the Win7 to Win10 upgrade the physical Matshita DVD-RAM UJ880ES Device was flagged as code 19 incomplete or damaged and would not work. I was ready to throw the laptop out as I primarily use it to watch DVDs on trips and for email. I tried to replace the drive with a new HP DVD player that I purchased but Win10 though it was still the old drive it called TSSTcorp DDDVDW SN-208FB. As a last ditch effort I did a clean install of Win10 and the old drive was recognized by Win10 and runs fine and is still called TSSTcorp DDDVDW SN-208FB . Believe the issue was a conflict between Toshiba’s DVD-RAM software that was dragged along with the Win10 upgrade and Win10 device management. If all else fails try a clean install. Hope this helps!
    By the way, my Toshiba uses the F2 key when turned on to get into the Setup Utility.
    If you still interested, some fixes for Code 19 issue:

    How to fix Code 19 error with DVD/CD-ROM drives in Windows
    Matshita DVD Ram UJ8B0AW has a driver problem
      My ComputerSystem Spec

  6.    30 Jan 2016 #6

    Hi,
    and thanks for the help.
    OK, it is a legacy BIOS, tried the F2 then power button, but is still boots into windows 10, maybe clean install of windows maybe the way to go?
    Bob
      My ComputerSystem Spec

  7.    30 Jan 2016 #7

    metro5053 said: View Post
    Hi,
    and thanks for the help.
    OK, it is a legacy BIOS, tried the F2 then power button, but is still boots into windows 10, maybe clean install of windows maybe the way to go?
    Bob
    To clean install, you have to select the installation disk to be the first boot device but right now, you can't even get into BIOS.

    Try this too: Windows 10 - How to enter BIOS configuration?

    It's about Fast Startup and Hibernation thingy.
      My ComputerSystem Spec

  8.    30 Jan 2016 #8

    Thanks for that,
    I thought I would be able to use the media creation tool, and use a usb flash drive ?
      My ComputerSystem Spec

  9.    30 Jan 2016 #9

    Would it be of any benefit to go back to windows 7 and reset the boot sequence to a flash drive, or could the sequence be lost during the upgrade ?
    Could I access the internal battery remove?replace it and reset the bios ?
    Kindof clutching at straws I suppose
    Last resort Throw it in the garbage
      My ComputerSystem Spec

  10.    31 Jan 2016 #10

    metro5053 said: View Post
    Would it be of any benefit to go back to windows 7 and reset the boot sequence to a flash drive, or could the sequence be lost during the upgrade ?
    Yes if you find it more convenience. BIOS will scan on every attached devices during POST, the sequence will be lost if the target device has been detached.

    metro5053 said: View Post
    Could I access the internal battery remove?replace it and reset the bios ?
    For laptops, it's a little hard to reach the battery.

    metro5053 said: View Post
    Kindof clutching at straws I suppose
    Last resort Throw it in the garbage
    No no... please, nothing wrong with your laptop, it's the OS screwing it.
      My ComputerSystem Spec


 
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