Windows 10: The drivers for this device are not installed. (Code 28)


  1. Posts : 6
    Windows 10 Home Single language
       27 Jan 2016 #1

    The drivers for this device are not installed. (Code 28)


    hello,recently i got this problem after i do all in place upgrade win 10
    whenever i plug in any kin usb/external harddrive the sound notification appear, but the device is not.
    i check it in device manager it say

    "The drivers for this device are not installed. (Code 28)There are no compatible drivers for this device.
    To find a driver for this device, click Update Driver. "

    i cant use the device (wireless usb keyboard/mouse/usb/external hardisk) unless i restart the laptop
    i can use it after i restart (still error 28), but if i unplug it then the problem will occur again, so i will need to restart again in order to use that device.

    what i have done is :
    1. trying update driver from device manager -> it say "windows cant find this device driver"
    2. uninstall it, then let it automatically update -> still not work
    3. i tried to download some driver from my manufacturer but still not working ( im not sure if it is the right driver)

    my old laptop spec:
    sony vaio SVE14126CVB
    os: Win 10 Home Single Language
    version : 10.0.0.10586 Build 10.586

    *note: if you suggest something like installing dirver etc please put details what kind driver it is (chipset/usb?/etc..),i'm totally newbie here. it would be good if there is guide "how to get right driver"
      My ComputerSystem Spec


  2. Posts : 2,553
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1066
       28 Jan 2016 #2

    Hi see if this link will help you
    http://pcsupport.about.com/od/findby...e-28-error.htm

    I would read it all through first to make sure you understand it
    Before you even consider trying the fix
      My ComputerSystem Spec


  3. Posts : 6
    Windows 10 Home Single language
    Thread Starter
       28 Jan 2016 #3

    hTconeM9user said: View Post
    Hi see if this link will help you
    http://pcsupport.about.com/od/findby...e-28-error.htm

    I would read it all through first to make sure you understand it
    Before you even consider trying the fix
    Before i did all in place upgrade the previous it works fine except the windows got so many corrupt updates
    but after i did upgrade win10 build i got this problem error 28
    so it means that the missing driver is because the driver is not compatible with this windows version?

    so i dont think step 5 in the link will the problem? because the hardware works fine in the previous windows version/build
    already did step 1 to reboot but the problem still exist
    and for step 4 i already check win update but no result,did searching but didnt found the patch/pack to solve this problem

    as for step 2 and 3, i hope you can guide me how to find the driver. im tootaly noob here. i dont even the function of each driver that i downloaded. is it intel chippset driver that cause this problem?
    Sony Asia Pacific
    there is plenty driver in the list but i didnt know which is the right one

    Click image for larger version. 

Name:	Untitled.png 
Views:	6 
Size:	56.8 KB 
ID:	61334

    ^the problem, everytime i plug a device on the usb hub, it will appear on the unknown device
      My ComputerSystem Spec


  4. Posts : 2,553
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1066
       29 Jan 2016 #4

    A driver for an 8.1 system will work ok.
    On my laptop my drivers are kept up to date via Auslogic update driver
    It is not free and I have used them for years.
    Have you seen if Microsoft has one as sometimes they have a driver that works.
    Apart from that I have run out of ideas
    You could try that unsigned driver if it does not work then you could roll back
    Make sure you do a restore point before you try anything then if it does not work you can go back to the restore you have just created
      My ComputerSystem Spec

  5.    29 Jan 2016 #5

    Hirodato said: View Post
    Before i did all in place upgrade the previous it works fine except the windows got so many corrupt updates
    but after i did upgrade win10 build i got this problem error 28
    so it means that the missing driver is because the driver is not compatible with this windows version?

    so i dont think step 5 in the link will the problem? because the hardware works fine in the previous windows version/build
    already did step 1 to reboot but the problem still exist
    and for step 4 i already check win update but no result,did searching but didnt found the patch/pack to solve this problem

    as for step 2 and 3, i hope you can guide me how to find the driver. im tootaly noob here. i dont even the function of each driver that i downloaded. is it intel chippset driver that cause this problem?
    Sony Asia Pacific
    there is plenty driver in the list but i didnt know which is the right one

    Click image for larger version. 

Name:	Untitled.png 
Views:	6 
Size:	56.8 KB 
ID:	61334

    ^the problem, everytime i plug a device on the usb hub, it will appear on the unknown device

    Hi there

    Go to the EVENTS panel and you should see something like this : (note this is just an example from my system - your's will be different of course).


    Click image for larger version. 

Name:	details.png 
Views:	4 
Size:	95.8 KB 
ID:	61361

    Now with the Vendor info you should be able to google for the proper driver - or at least get the hardware vendor ID from which you can go to a website.

    Search on the characters between the \...and \ symbols or even just the first bit until you find a match.

    Cheers

    jimbo
      My ComputerSystem Spec


  6. Posts : 6
    Windows 10 Home Single language
    Thread Starter
       29 Jan 2016 #6

    hTconeM9user said: View Post
    A driver for an 8.1 system will work ok.
    On my laptop my drivers are kept up to date via Auslogic update driver
    It is not free and I have used them for years.
    Have you seen if Microsoft has one as sometimes they have a driver that works.
    Apart from that I have run out of ideas
    You could try that unsigned driver if it does not work then you could roll back
    Make sure you do a restore point before you try anything then if it does not work you can go back to the restore you have just created
    ok thanks for reply

    jimbo45 said: View Post
    Hi there

    Go to the EVENTS panel and you should see something like this : (note this is just an example from my system - your's will be different of course).


    Click image for larger version. 

Name:	details.png 
Views:	4 
Size:	95.8 KB 
ID:	61361

    Now with the Vendor info you should be able to google for the proper driver - or at least get the hardware vendor ID from which you can go to a website.

    Search on the characters between the \...and \ symbols or even just the first bit until you find a match.

    Cheers

    jimbo
    oh, thats what im looking for. so it was on event tab.
    thanks for reply.
      My ComputerSystem Spec


 

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