Muted Audio After Restarting


  1. Posts : 5
    Windows 10 Pro 64-bit
       #1

    Muted Audio After Restarting


    Hi,

    I have a SteelSeries Siberia 650 headset and I'm using their latest drivers/controllers to handle the audio from my computer. The thing is I'm facing a weird problem since then.

    Everytime I restart my computer (using the 'Shut down' option and turning it back on), my speakers come muted, just as the image shows:

    Muted Audio After Restarting-3o7dgyg.png

    If I use the 'Restart' option it comes back alright:

    Muted Audio After Restarting-j9vmkt7.png

    Here's an image of my 'Recording devices' tab:

    Muted Audio After Restarting-2016_01_25_01_59_301.png

    This is how my device manager looks like:

    Muted Audio After Restarting-2016_01_25_02_00_292.png

    And finally SteelSeries controller:

    Muted Audio After Restarting-2016_01_25_02_00_523.png

    So far I've tried reinstalling the original headset drivers and I also tried using the 'Uninstall' option under the device manager. None of them worked.

    Anyone got any ideas? I'd appreciate!

    Thanks!
      My Computer


  2. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       #2

    Similar to this topic: Sound muted at startup - Windows 10 Forums

    But I wouldn't like to disable fast start. Anyone got other ideas?
      My Computer


  3. Posts : 18
    Windows 10 64bit
       #3

    You could try going to the communication settings by right clicking the speaker icon in the taskbar, then click on either playback devices or recording devices and then click on the communications tab at the top (it looks like this):

    Muted Audio After Restarting-c89f5989a56059806dcf1ddb465d654b.png

    Then click on 'Do nothing'.
    Also make sure your headset has all the defaults by clicking the 'set defaults' button.

    Let me know how you get on!
      My Computer


  4. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       #4

    j0rdanb said:
    You could try going to the communication settings by right clicking the speaker icon in the taskbar, then click on either playback devices or recording devices and then click on the communications tab at the top (it looks like this):

    Muted Audio After Restarting-c89f5989a56059806dcf1ddb465d654b.png

    Then click on 'Do nothing'.
    Also make sure your headset has all the defaults by clicking the 'set defaults' button.

    Let me know how you get on!
    Hi, j0rdanb!

    Thanks for the heads up! Coincidentally, that option was already checked. My headset is also on its defaults.

    Just to complement, I think it's important to say it's an USB headset. It uses an independent card to handle the audio.

    Thank you again!
      My Computer


  5. Posts : 18
    Windows 10 64bit
       #5

    Try running sfc /scannow in command prompt (as admin) - there's a possibility some system files may be corrupt.

    Muted Audio After Restarting-2eaf61cca6163702c7d416697183a8c3.png
      My Computer


  6. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       #6
      My Computer


  7. Posts : 18
    Windows 10 64bit
       #7

    Try running "chkdsk C: /F /R" from the Windows installation DVD - click repair your computer at the bottom on the installation screen and then choose command prompt. That should fix the corrupt files
      My Computer


  8. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       #8

    I ran my Windows installation DVD and tried what you asked me to do. But unfortunately it didn't fix any of the issues (corrupt files - which doesn't seem to be important right now - or speaker).
      My Computer


  9. Posts : 18
    Windows 10 64bit
       #9

    Try right clicking on the speaker icon in the taskbar and clicking "troubleshoot sound problems". Maybe that will detect what's wrong.
      My Computer


 

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