1.    24 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 5
    Windows 10 Pro 64-bit

    Muted Audio After Restarting


    Hi,

    I have a SteelSeries Siberia 650 headset and I'm using their latest drivers/controllers to handle the audio from my computer. The thing is I'm facing a weird problem since then.

    Everytime I restart my computer (using the 'Shut down' option and turning it back on), my speakers come muted, just as the image shows:

    Click image for larger version. 

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    If I use the 'Restart' option it comes back alright:

    Click image for larger version. 

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    Here's an image of my 'Recording devices' tab:

    Click image for larger version. 

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    This is how my device manager looks like:

    Click image for larger version. 

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    And finally SteelSeries controller:

    Click image for larger version. 

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ID:	60541

    So far I've tried reinstalling the original headset drivers and I also tried using the 'Uninstall' option under the device manager. None of them worked.

    Anyone got any ideas? I'd appreciate!

    Thanks!
      My ComputerSystem Spec
  2.    24 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter

    Similar to this topic: Sound muted at startup - Windows 10 Forums

    But I wouldn't like to disable fast start. Anyone got other ideas?
      My ComputerSystem Spec
  3.    25 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 18
    Windows 10 64bit

    You could try going to the communication settings by right clicking the speaker icon in the taskbar, then click on either playback devices or recording devices and then click on the communications tab at the top (it looks like this):

    Click image for larger version. 

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    Then click on 'Do nothing'.
    Also make sure your headset has all the defaults by clicking the 'set defaults' button.

    Let me know how you get on!
      My ComputerSystem Spec
  4.    25 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by j0rdanb View Post
    You could try going to the communication settings by right clicking the speaker icon in the taskbar, then click on either playback devices or recording devices and then click on the communications tab at the top (it looks like this):

    Click image for larger version. 

Name:	c89f5989a56059806dcf1ddb465d654b.png 
Views:	7 
Size:	14.8 KB 
ID:	60579

    Then click on 'Do nothing'.
    Also make sure your headset has all the defaults by clicking the 'set defaults' button.

    Let me know how you get on!
    Hi, j0rdanb!

    Thanks for the heads up! Coincidentally, that option was already checked. My headset is also on its defaults.

    Just to complement, I think it's important to say it's an USB headset. It uses an independent card to handle the audio.

    Thank you again!
      My ComputerSystem Spec
  5.    25 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 18
    Windows 10 64bit

    Try running sfc /scannow in command prompt (as admin) - there's a possibility some system files may be corrupt.

    Click image for larger version. 

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      My ComputerSystem Spec
  6.    25 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
      My ComputerSystem Spec
  7.    25 Jan 2016 #7
    Join Date : Jan 2016
    Posts : 18
    Windows 10 64bit

    Try running "chkdsk C: /F /R" from the Windows installation DVD - click repair your computer at the bottom on the installation screen and then choose command prompt. That should fix the corrupt files
      My ComputerSystem Spec
  8.    25 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter

    I ran my Windows installation DVD and tried what you asked me to do. But unfortunately it didn't fix any of the issues (corrupt files - which doesn't seem to be important right now - or speaker).
      My ComputerSystem Spec
  9.    25 Jan 2016 #9
    Join Date : Jan 2016
    Posts : 18
    Windows 10 64bit

    Try right clicking on the speaker icon in the taskbar and clicking "troubleshoot sound problems". Maybe that will detect what's wrong.
      My ComputerSystem Spec

 


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