Unable to install Intel HD graphics driver on a fresh install of WIN10


  1. Posts : 3
    10
       #1

    Unable to install Intel HD graphics driver on a fresh install of WIN10


    Hello guys,

    I need help for my new build.

    from a fresh install of windows 10 i try to install the drver for my IGPU Intel HD 530. each time i do that i get a BSOD with this message:

    VIDEO_TDR_FAILURE igdkmd64.sys

    Or sometimes it's
    SYSTEM_THREAD_EXEPTION_NOT_HANDELED igdkmd64.sys


    i've tried drivers from motherboard manufacturer CD, website and intel and some autodetect driver software .
    i always get the same behavior:

    the screen start blinking several time ( black screen) before showing the BSOD then reboot and repeat it self.
    even the driver downloaded by windows update have the same impact.
    i've managed to install it in safe mode but when i restart in normal mode i get the same behavior.
    i've tried 2 different monitors, VGA and HDMI , tried with UEFI on/off => same result.
    i've tweaked onece the tdr delay to 8 second, but didnt work.

    i really need some help here, i'm desperate!

    CPU: Intel I7-6700KMotherboard: ASUS Z170 PRO GAMING
    RAM: HyperX FURY HX421C14FBK2/16 - 16Go Kit (2x 8Go) 2133MHz DDR4 Non-ECC CL14 DIMM
    SSD: Samsung EVO 850 MZ-75E250B/EU 250 GB
    with 80 PLUS 550W power supply.
    OS: WINDOWS 10 FRENCH HOME X20-25432
      My Computer

  2. TV2's Avatar
    TV2
    Posts : 1,772
    W10 Pro 20H2
       #2

    The most likely suspect is a bad video chip.

    Now it could be a power related problem too, or heat, but if you have used good parts and a cool case and have tried multiple versions of the driver then it starts looking like hardware failure is likely.

    Who makes your 550W power supply?

    Double check all of your connections.
    And you could go into the UEFI/BIOS and reset all defaults - don't do any tweaking until this problem is resolved.
    Is that board running the most recent version of the BIOS?
      My Computers


  3. Posts : 3
    10
    Thread Starter
       #3

    TV2 said:
    The most likely suspect is a bad video chip.

    Now it could be a power related problem too, or heat, but if you have used good parts and a cool case and have tried multiple versions of the driver then it starts looking like hardware failure is likely.

    Who makes your 550W power supply?

    Double check all of your connections.
    And you could go into the UEFI/BIOS and reset all defaults - don't do any tweaking until this problem is resolved.
    Is that board running the most recent version of the BIOS?
    for PSU the manufacturer is Corsair its 80+ certified.

    i've tried all of this with default bios settings.

    i've installed the latest bios version.

    is it possible that the IGPU is broken and the CPU not?

    i'm starting to think its a motherboard issue....
      My Computer

  4. TV2's Avatar
    TV2
    Posts : 1,772
    W10 Pro 20H2
       #4

    Yes, that's what I am saying - there is something wrong on the motherboard. It is very rare that it would be the processor.
    Most likely the dedicated graphics chip on the Z170.

    The Corsair is a high quality supply, and the size should not be a concern (until you start talking about graphics cards), so it would be equally rare if it was a failing power supply.

    By any chance would you have a graphics card you could test with?
    If you turn off the on-board graphics and install a known working card and the problem persists that would tell you it is a Windows problem and maybe not hardware.
      My Computers


  5. Posts : 3
    10
    Thread Starter
       #5

    TV2 said:
    Yes, that's what I am saying - there is something wrong on the motherboard. It is very rare that it would be the processor.
    Most likely the dedicated graphics chip on the Z170.

    The Corsair is a high quality supply, and the size should not be a concern (until you start talking about graphics cards), so it would be equally rare if it was a failing power supply.

    By any chance would you have a graphics card you could test with?
    If you turn off the on-board graphics and install a known working card and the problem persists that would tell you it is a Windows problem and maybe not hardware.
    i think the Intel gpu here is located in the CPU?!
      My Computer

  6. TV2's Avatar
    TV2
    Posts : 1,772
    W10 Pro 20H2
       #6

    I looked (quickly) at the specs of your motherboard on Newegg and it showed that it had a dedicated graphics chip.

    That would indicate that you have 2 graphics options: the intel processor and the dedicated chip. You can verify if this is indeed the case if you go to Device Manager and expand the Display Adapters.
      My Computers

  7. TV2's Avatar
    TV2
    Posts : 1,772
    W10 Pro 20H2
       #7

    Nope, sorry. You only have the processor graphics.
    Like I said, I looked quickly.

    _
    Unable to install Intel HD graphics driver on a fresh install of WIN10-capture.jpg
      My Computers


  8. Posts : 2
    Windows 10
       #8

    I'm having the same exact problem with a very similar build. Did you ever figure it out?? Help!!
      My Computer


 

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