Frozen keyboard and mouse at login screen


  1. Posts : 1
    Windows
       #1

    Frozen keyboard and mouse at login screen


    Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
    Any ideas of what I could try next?
      My Computer


  2. Posts : 151
    Windows 10
       #2

    The following article is a little lengthy but if you read it carefully, it's not too complicated.

    Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled
      My Computer


 

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