Unable to install Epson printer or Brother Labeller

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  1. Posts : 11
    windows10
       #1

    Unable to install Epson printer or Brother Labeller


    Hi since changing to W10 I am unable to install the above on my lap top, both worked fine on my old vista machine, little notice comes saying something like ..incompatable with the O.S, is there away to get around this ?
    The printer, an Epson DX4400 is a few years old I know, but it is still very good and I dont really want to get rid of it, any help / suggestions would be appreciated.
    Thanks.
      My Computer

  2. Sumit Dhiman's Avatar
    Posts : 361
    Windows 10
       #2

    Vista came in 2006 and Windows 10 in 2016.
    Try Installing the Driver in compatiablity mode.Right click the Driver setup file and select properties>compatiablity>Run this in Windows vista.
    50-50 chances that it should work.
      My Computer

  3. bobkn's Avatar
    Posts : 3,657
    Win 10 X64 Pro 21H1 19043.964
       #3

    Epson lists drivers for the DX4400 for Windows 10:

    Epson Stylus DX4400 : Drivers & Software


    These are 64 bit, but there are also 32 bit ones.

    They're from 2012, which means that they are probably Windows 7 drivers, but Epson seems to think that they should work.

    As you don't list a model number for your Brother labeller, we can't look for a driver. I have had good luck with driver support for a couple of Brother laser printers. I don't know about labellers; if Windows Update already had a driver (like for my old HL 5150D), I imagine that you'd have it already.
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  4. Berton's Avatar
    Posts : 10,769
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #4

    An Experience: I have a client who got a new computer with Win10. He had a Dell Inkjet printer several years old and couldn't get drivers for it [Dell has partnered with Canon for Inkjet printers]. I was given a Dell Laserjet printer a few years ago that had never been used so decided to try it out, works fine once I went to Windows Update to get Win7 and Win10 drivers even though Dell didn't have them [only for Vista and earlier]. All that to say try the Windows Update service for the labeler. I'd assume that there's enough business users of that machine there may be drivers for it.
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  5. fireberd's Avatar
    Posts : 2,335
    Win 10 Pro, 20H2
       #5

    I've had luck with the Compatibility mode for older devices and software. I have one application that installed in Win 10 using XP compatibility mode.

    All the Dell ink jet printers I saw (I use to work the Dell forums) were made by Lexmark.
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  6. Berton's Avatar
    Posts : 10,769
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #6

    fireberd said:
    All the Dell ink jet printers I saw (I use to work the Dell forums) were made by Lexmark.
    So were the Compaq printers I installed back in the late '90s.
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  7. Posts : 11
    windows10
    Thread Starter
       #7

    Hi guys thank you for your input, much appreciated, afraid im not to PC savvy so may take me a few days to sort it out.:)

    Bobkn...its a Brother P-Touch QL 560, if thats any help.

    will get back asap
    cheers
    copey
      My Computer

  8. bobkn's Avatar
    Posts : 3,657
    Win 10 X64 Pro 21H1 19043.964
       #8

    copey said:
    Hi guys thank you for your input, much appreciated, afraid im not to PC savvy so may take me a few days to sort it out.:)

    Bobkn...its a Brother P-Touch QL 560, if thats any help.

    will get back asap
    cheers
    copey
    Downloads | QL-560 | Others | Brother

    Hope that it helps.
      My Computers


  9. Posts : 11
    windows10
    Thread Starter
       #9

    Installed the Epson printer ok....thank you.

    still unable to install the Brother labeller. have used that link from bobkn, it goes into my download file ok and then nothing happens....strange.
      My Computer

  10. bobkn's Avatar
    Posts : 3,657
    Win 10 X64 Pro 21H1 19043.964
       #10

    copey said:
    Installed the Epson printer ok....thank you.

    still unable to install the Brother labeller. have used that link from bobkn, it goes into my download file ok and then nothing happens....strange.
    Do you mean that the file won't run?
      My Computers


 
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