Windows 10: Unable to install Epson printer or Brother Labeller

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  1.    24 Jan 2016 #11

    bobkn said: View Post
    Do you mean that the file won't run?
    .......basically yes
    I can open the win-zip file, but when I try to run it, a message comes up to tell me I dont have win-zip

    Then I get a System Error code showing
    ColorU Service.:exe MSVCP100.dll missing
    Try re-installing the program to fix...(which program ?)

    not really sure what all that is about
    sorry to be a pain....i`m not very good at this, am I.
      My ComputerSystem Spec

  2.    24 Jan 2016 #12

    copey said: View Post
    .......basically yes
    I can open the win-zip file, but when I try to run it, a message comes up to tell me I dont have win-zip

    Then I get a System Error code showing
    ColorU Service.:exe MSVCP100.dll missing
    Try re-installing the program to fix...(which program ?)

    not really sure what all that is about
    sorry to be a pain....i`m not very good at this, am I.
    You probably need to actually extract the files to a directory. A mounted Zip archive (which is what you get when you double click on a Zip archive) may not behave exactly like a folder. To extract, right click on the (unopened) file. Click on the "extract" entry.

    I'm not sure why Windows would be looking for WinZip. Windows itself has been able to handle Zip archives since - well, I can't recall. Vista?

    According to a Web search, MSVCP100.dll is an MS Visual C++ runtime file. Maybe the Brother software installs that. (Wouldn't be unusual.) If not, you may need to install it separately. Let us know.
      My ComputerSystem Spec

  3.    24 Jan 2016 #13

    According to a Web search, MSVCP100.dll is an MS Visual C++ runtime file. Maybe the Brother software installs that. (Wouldn't be unusual.) If not, you may need to install it separately. Let us know.
    That error message about MSVCP100, shows nearly every time I start the lap top up, would a System Restore do any good, would it affect stuff that I have already installed ie The Epson Printer...
      My ComputerSystem Spec

  4.    25 Jan 2016 #14

    copey said: View Post
    That error message about MSVCP100, shows nearly every time I start the lap top up, would a System Restore do any good, would it affect stuff that I have already installed ie The Epson Printer...
    Maybe.

    What I would try first is downloading an installer:

    Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    Pick the download for your Windows type (X86 is 32 bit).

    I doubt that you can do any damage with this.
      My ComputerSystem Spec

  5.    27 Jan 2016 #15

    bobkn said: View Post
    Maybe.

    What I would try first is downloading an installer:

    Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    Pick the download for your Windows type (X86 is 32 bit).

    I doubt that you can do any damage with this.
    Have downloaded that, no problemsso far..thanks
      My ComputerSystem Spec

  6.    29 Jan 2016 #16

    copey said: View Post
    Have downloaded that, no problemsso far..thanks
    All now up and running ok, thank you for your help.
      My ComputerSystem Spec

  7.    29 Jan 2016 #17

    copey said: View Post
    All now up and running ok, thank you for your help.
    That's good to hear.

    I'm not expert at these things, but I'm glad to assist when I can.
      My ComputerSystem Spec


 
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