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  1. Joined : Jan 2015
    Posts : 1
    windows 10
       27 Jan 2015 #1

    CD/DVD drive not recognized


    I installed Windows 10 as an upgrade to Windows 8. My Dell laptop does not see the DVD drive. I had no success getting the drive to work in Windows 8 and (maybe of course) it doesnt see it now. This seems to be a common problem I have tried numerous fixes but have not had success. What is the latest and greatest solution?
      My System SpecsSystem Spec


  2. Joined : Nov 2013
    Toronto
    Posts : 4,288
    Win 10 Pro x64
       27 Jan 2015 #2

    nwfrog said: View Post
    I installed Windows 10 as an upgrade to Windows 8. My Dell laptop does not see the DVD drive. I had no success getting the drive to work in Windows 8 and (maybe of course) it doesnt see it now. This seems to be a common problem I have tried numerous fixes but have not had success. What is the latest and greatest solution?


    what is the brand and model of your dvd drive? perhaps we can help you look for the right driver.

    did that come with the PC? If so, what is the brand and model of your pc?
      My System SpecsSystem Spec

  3.    02 Feb 2015 #3

    Does the DVD drive show up in the device manager? Is there a yellow triangle next to it?
      My System SpecsSystem Spec


  4. Joined : Feb 2015
    Livonia, MI USA
    Posts : 32
    Windows 10 Pro 1607 (OS Build 15007 170107-1846)
       07 Mar 2015 #4

    I am having the same issue


    Error message (Update build 10041 has corrected this issue)
    Attached Thumbnails Attached Thumbnails CD DVD drive error.PNG  
    Last edited by GaryCN; 23 Mar 2015 at 09:03. Reason: Update
      My System SpecsSystem Spec


  5. Joined : Mar 2015
    Posts : 2
    Windows 10 Pro Technical Preview Build 10041
       26 Mar 2015 #5

    My DVD drive is not recognized in win 10 build 10041


    GaryCN said: View Post
    Error message (Update build 10041 has corrected this issue)
    My drive works fine in Windows 7. I used the drive to burn the iso to install Win 10, and I used the resultant DVD in the drive to install win10.

    The drive is detected in Windows 7 using Belarc Advisor as
    "HL=DT-ST DVDRAM GH22NS50 ATA Device [CD-ROM Drive]"


    But as you can see from the attached screen shot it does not show up as a drive in Win 10 Technical Preview, build 10041.

    gingertech
    Attached Thumbnails Attached Thumbnails Win10 No DVD detected.jpg  
      My System SpecsSystem Spec


  6. Joined : May 2015
    305
    Posts : 7
    Windows 10 Pro Insider Preview
       27 May 2015 #6

    Device Mgr


    Same problem but worse. I've an Unknown Device in Device Manager. Cannot get it recognized.
    Successfully ran command as Admin in Command Prompt: "reg.exe add HKLM\System\CurrentControlSet\Services\atapi\Controller0 /f /v EnumDevice1 /t REG_DWORD /d 0x00000001" (saw in an 8 forum)
    Rebooted. Nothing. Missing from DM altogether.
    Weird, because I installed 10 from a DVD in this PC.
    HP 15-d020dx TouchSmart Notebook PC (ENERGY STAR)
    Mobo: Hewlett-Packard 2192
    CPU: AMD A6-5200 APU
    Graphics: AMD Radeon HD 8400
    8GB RAMClick image for larger version. 

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    Last edited by DellySheCorte; 27 May 2015 at 20:47. Reason: Add image
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       28 May 2015 #7

    First, try inserting a disc in the drive, does it spin up?
    Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

    A few other suggestions
    • Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

    • You might also want to check File and Folder options in File Explorer
      press the blue file menu,
      select Change folder and Serach options
      select the View tab
      is show empty drives selected?

    • It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
      If it is an unknown device -post the General tab and the Details.
      On the Details tab, select Hardware IDs from the drop down box

      Click image for larger version. 

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    I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

    If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

    If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

    Follow instructions in the service manual for your device or on the mfr website.
      My System SpecsSystem Spec


  8. Joined : May 2015
    305
    Posts : 7
    Windows 10 Pro Insider Preview
       28 May 2015 #8

    Great suggestions! Here are my pictures and reply.


    Slartybart said: View Post
    First, try inserting a disc in the drive, does it spin up?
    --Yes, I put a blank CD in, and it spins up.

    A few other suggestions
    • Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

    --Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.



    • You might also want to check File and Folder options in File Explorer
      press the blue file menu,
      select Change folder and Serach options
      select the View tab
      is show empty drives selected?

    ---This was hidden. I've unhidden it as in the screen shot of my folder options.

    It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)


    • If it is an unknown device -post the General tab and the Details.
      On the Details tab, select Hardware IDs from the drop down box

      Click image for larger version. 

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ID:	20060

      Click image for larger version. 

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      Click image for larger version. 

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      Click image for larger version. 

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      Click image for larger version. 

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    ---Posting pictures.

    I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

    If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

    --Installed WIN 10 with this drive, it worked until 10 was installed.

    If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

    Follow instructions in the service manual for your device or on the mfr website.
    ---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

    Click image for larger version. 

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    Attached Thumbnails Attached Thumbnails UD 5.jpg  
      My System SpecsSystem Spec


  9. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       28 May 2015 #9

    Great feedback Shelly,

    Could you post the other events (420 & 430) - just one of each should do.

    If the device is spinning up with a CD inserted, no need to re-seat it, you could still try it if you're up to it.
    Who knows, it might just wake up the device scanner !!!! I'll look up the hardware id and see if that sheds any light on the subject.

    One suggestion: When you quote one of my posts - trim it down to just the information to which you're replying (this isn't a rule, it's a readability thing).

    In my case, I'm very long winded and adding your information (the important information!) makes a post very very very long.
    You can simply say Hey Bill, here's the stuff you asked to see and add additional feedback from your side of the monitor as you see fit.

    I'll let you know right now - this isn't going to be easy. I'm scratching my head thinking hard ... but I've got nothing really.
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       28 May 2015 #10

    Shelly,

    The unknown device, ACPI\VEN_HPQ&DEV_6001, is HP Wireless Button Driver
    See: http://ftp.hp.com/pub/softpaq/sp5850...0/sp58720.html

    I'm having a bit of trouble correlating your machine to the softpaq list.
    It shouldn't hurt to try this driver:
    http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58720.exe

    This should get rid of the unknown device in Dev mgr, but will not solve the optical drive issue

    MS is doing a splendid job with hardware, but doesn't get everything. Two 'devices' (accelerator sensor and another one - can't recall, too lazy to look it up) are not updated through WU. I disabled both of them in Win7, Win8, Win8.1 anyway so I'm not concerned about the Win10 status in Dev mgr.

    As long as you know what Dev mgr is telling you, you can decide to 'solve' the issue by installing the driver from the Mfr site - usually. Win10 isn't usually though - so some drivers might not work with it ... yet.

    re: the Optical drive issue. I've read some information that points to the chipset drivers, I need to look a bit more.

    +edit
    What does Dev mgr tell you about the following:
    Display adapters
    IDE ATA/ATAPI controllers
    System devices -> SM bus Controller
    Universal Serial Bus controllers

    What I'm looking for is AMD (the USB 3.0 extensible host is supplied by MS and works well) but the others might clue me in on whether the other AMD chipset drivers are running things or MS drivers are running things.
    You don't need to post screenshots for all of that, just take a look and see if they are labeled AMD or not. Let members know if any are not AMD.

    If you're up to the challenge (again, I'm not sure if this will fix the optical drive or not),
    you might try installing the AMD 14-12 chipset drivers
    AMD Chipset Drivers
    press the Optional downloads tab on the page to get to the chipset drivers.

    Click image for larger version. 

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    Sometimes AMD drivers are a bit wonky to install.
    See: How-To Install AMD Catalyst Drivers For A Windows Based System
    if you find that the install isn't 'sticking'
    -edit
    Last edited by Slartybart; 28 May 2015 at 12:20.
      My System SpecsSystem Spec


 
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