Windows 10: Laptop touchpad not working since installing Windows 10

  1.    18 Jan 2016 #1

    Laptop touchpad not working since installing Windows 10


    Hello, I have an Advent Monza S200 laptop. I've recently upgraded to Windows 10. Before I upgraded my touch pad was working fine, but after the upgrade my touch pad stopped working.
    Once my laptop is turned on, the cursor is not visable on the screen, the touch pad is unresponsive too. If I plug in an external mouse, the cursor re-appears and I can control my computer that way, although as soon as I un-connect my external mouse the cursor stays on the screen but I can't control it with the touch pad.
    I can un-install the touch pad drivers, then re-install them from the Advent webpage and the touch pad will work perfectly until I turn my laptop off, then when I switch my laptop back on, I'm back to square one again and can't do anything unless I plug in my external mouse.
    I've tried asking on the Advent forums but they don't seem to have had any traffic since early 2013.
    Any help would be great.
    Cheers
    Mark
      My ComputerSystem Spec

  2.    18 Jan 2016 #2

    Hello ObiDad. Welcome to the Forum

    You don't say how old this laptop is or what operating system it came with, but that would be helpful to know.

    The first thing I would try is to uninstall (remove) the touchpad from Device Manager. If the option is available remove the driver also. Then restart.
    The important thing is that you try and remove all instances of any old drivers that may interfere with the generic driver installation.
    Windows comes with a generic touchpad driver and that will be installed automatically and it may work right off, particularly if there is a driver conflict going on here.

    If it works, then you could try and install the Advent driver. Only this time run the installer program (app) in Compatibility Mode. Use the compatibility mode for the operating system that the Advent driver is made for.
    Compatibility Mode Settings for Apps - Change in Windows 10 - Windows 10 Forums

    See if either or both of those things help.
      My ComputerSystem Spec


 

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