Windows 10: Keyboard/touchpad stop working randomly


  1. Posts : 3
    Windows 10 Home
       12 Jan 2016 #1

    Keyboard/touchpad stop working randomly


    This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

    You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

    In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).
      My ComputerSystem Spec


  2. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1198
       12 Jan 2016 #2

    Hi I had that same trouble when on windows 8.1
    Found out my BIOS was out of date
    When upgraded to 10 my manufacturer updated the BIOS
    Which in turn updated the latest drivers
    Also have you run SFC /Scannow
    Follow this link
    SFC Command - Run in Windows 10 - Windows 10 Forums
    Written by Brink easy to follow
      My ComputerSystem Spec


  3. Posts : 4,765
    windows 10 Home threshold2
       12 Jan 2016 #3

    You started by saying " as soon as I reset the computer everything works again ......"
    Then later on, you said " I am purposely not resetting my computer........."

    Could you clarify a bit ?
    Which is which ?
    Were you saying that after you did the reset, it worked for a while and then the problem happened again ?

    If so, do a system file check to look for corrupt files. It will try to do repair if any found.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.
      My ComputerSystem Spec


  4. Posts : 3
    Windows 10 Home
    Thread Starter
       13 Jan 2016 #4

    Yes, I have already run an sfc scan and nothing was fixed.

    As far as resetting goes, yes, it will work again once reset but after a few hours and problem occurs again.

    I am updating the BIOS now, will let you know if that solves it.
      My ComputerSystem Spec


  5. Posts : 3
    Windows 10 Home
    Thread Starter
       19 Jan 2016 #5

    Update, I updated the BIOS without problems, but today the same problem reoccurred.
      My ComputerSystem Spec


 

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