Dell E6410 - No DVD after Win 10 install - Fixes don't work!

fireberd said:

I have a Win 7 OEM version and it came with two discs, one for 32 bit and another for 64 bit.
The E6410 is a 64 bit OS machine and what I would use.
If the Win 7 disc from the friend has never been activated you can use that, but if its already activated, no.
If you can find a Dell OEM Win 7 64 bit disc you can use that.

Hello,

I wasn't intending to run the Win7 Home 64 disc using the key on the DVD case anyway, because I'm sure it's in use already. What I don't know is whether the key I have for the 32-bit OEM version can authenticate the 64-bit Home disc...?

Piers.

davehc said:

Open the device manager and right click the IDE ATA/ATAPI controllers
Right click ALL the ATA Channel 0 and Channel 1 items and reboot

As I said in my first post, there are no entries for IDE ATA/ATAPI Controllers in Device Manager.

Besides which, I'm not sure why right-clicking alone would do anything at all. Did you mean to say "Right click and then uninstall", or something like that?

Piers.

Piers66 said:

...While you're here, how do I find out the currently installed versions for the HECI driver?...

I'd still like to know the answer to this question!

PIERS66 -- HECI is "Intel Management Engine Interface" -- Device Manager => System Devices => Intel Management Engine Interface => Right Click => Properties => Driver Tab => Driver Version & Date visible ---- This is one way

Piers66 said:

As I said in my first post, there are no entries for IDE ATA/ATAPI Controllers in Device Manager.

Besides which, I'm not sure why right-clicking alone would do anything at all. Did you mean to say "Right click and then uninstall", or something like that?
Piers.

Apologies. A typo. Thank you for pointing it out. Edited now.

Hello,

Solved.... sort of!

This morning I turned the laptop on, with the wi-fi switched off (I'm on limited data and all this new OS installing is eating it ridiculously fast), and the DVD/CD drive appeared.

I thought maybe it was a driver conflict with the wi-fi, but the results were inconsistent, and then thought maybe it had something to do with whether I did a hard (shift+) shutdown or not. Following comments on the Linux forum about shutting down Windows completely during the installation / setup phase I got into the habit of doing it all the time. That, and I've always thought it was best to start a PC completely fresh.

Multiple tests later, with and without wi-fi on, with and without shift at shutdown, following either Windows or Linux, and it appears to be the shutdown method that's problem.

Now that I know the DVD drive only appears after a standard shutdown I can live with it.

However, I'd love to know why the type of shutdown should affect the DVD drive, if anyone has any ideas...?

Piers.

Also something to consider: DVD came from an older model machine - - Windows 10 is a system that unless you change it -- it requires a Signed Driver.

To Change read thru this Website
http://www.howtogeek.com/167723/how-...igned-drivers/ - OR -

http://acer.custhelp.com/app/answers...er-enforcement

Hope this helps

Piers66 said:

Hello,

Solved.... sort of!

This morning I turned the laptop on, with the wi-fi switched off (I'm on limited data and all this new OS installing is eating it ridiculously fast), and the DVD/CD drive appeared.

I thought maybe it was a driver conflict with the wi-fi, but the results were inconsistent, and then thought maybe it had something to do with whether I did a hard (shift+) shutdown or not. Following comments on the Linux forum about shutting down Windows completely during the installation / setup phase I got into the habit of doing it all the time. That, and I've always thought it was best to start a PC completely fresh.

Multiple tests later, with and without wi-fi on, with and without shift at shutdown, following either Windows or Linux, and it appears to be the shutdown method that's problem.

Now that I know the DVD drive only appears after a standard shutdown I can live with it.

However, I'd love to know why the type of shutdown should affect the DVD drive, if anyone has any ideas...?

Piers.

Thanks much. Had the exact same problem with the E6410, and your fix solved the problem.