Buzzing sound through brand new headset (and other headsets)

So I'm trying to get an external microphone (on a headset) working on my recently bought HP laptop (it's the Star Wars LE here), last night I was testing my headset but there is a really loud buzzing sound even when there's absolutely no interference in the room.

I've tried updating all drivers and even went and bought a new headset today for $40, so its definitely not the headset. In control panel I don't have Realtek Audio Manager (I did on my old laptop), but I have this "B & O Play" software which is a basic alternative. I've tried messing with those settings to no avail.

My older headset is one which has green and pink jacks, so I have a splitter for those, but my new headset has a combo jack so it connects directly.

Here's the weird part though, control panel > sound, whenever I talk into the mic on the headset, it actually comes through the "headphones" under sound:



But in recording, the microphone (which is seems to come through) doesn't have any kind of noise level, but if I disable it, the mic on the headset stops.



(The other mic available is the built in one for the camera).

So I've pretty much run out of ideas and really don't want to have to spend anymore money to do such a basic thing as use my headset on my new laptop, anything else I can do?

I'm guessing there's no fix then? Makes no sense how it doesn't just work out of the box since it has a combo jack with a picture of a headset, did HP not even test it?

The only thing I can think of is the combo jack you have is designed for the TRRS type plug rather than the conventional TRS type plug. This is a guess but something to consider.

Here is a picture of a TRRS plug (like used on PS4's, iPhones and some other devices).

fireberd said:

The only thing I can think of is the combo jack you have is designed for the TRRS type plug rather than the conventional TRS type plug. This is a guess but something to consider.

Here is a picture of a TRRS plug (like used on PS4's, iPhones and some other devices).

Yep, that's what I'm using. Honestly the last thing I can do to see whether its the hardware or Windows 10 is boot to linux and test through that, if it still doesn't work right I'll have to just send it back and get a refund. Will never buy HP again.

On the other hand it may take the standard TRS plug and it auto senses what is plugged in, a headset or mic? If that's the case that would be the reason for buzzing as the ground (earth) connection is missing?

I'm a guitar amp tech and if something is buzzing many times its missing a ground connection.

You mean the large jack like this?


I could be wrong but I don't think they even make headsets with that kind of jack, unless its a really rare type, I would assume the jack used is the more popular one you previously posted that works with PS4 and whatnot.

Does your system have one of these combo jacks or separate pink/green ones? I'm just wondering because if I were to buy another laptop with the combo port and run into the same issues it's going to be really annoying. My old laptop just used the pink/green jacks and worked perfectly fine.

No, the small 3.5mm TRS plug.

Like this

Oh right, yeah the headset came with an adapter (it just falls out).

I'm going to try a USB headset which I really shouldn't have to. I'm guessing HP never actually tested the combo port on this laptop or something.