HP envy laptop - USB 3 slot incorrectly marked.


  1. Posts : 11,204
    Windows / Linux : Arch Linux
       #1

    HP envy laptop - USB 3 slot incorrectly marked.


    Hi there

    I thought the USB 3 slots were BLUE by convention. On my Envy Laptop there is one BLUE slot - it's also a charging USB slot. However a Toshiba external USB3 device plugged into that slot has a WHITE Led when active indicating USB 2 speed.

    I move the HDD to one of a pair of USB slots on the other side of the computer --not colour coded at all --and Hey presto the Toshiba HDD led goes BLUE indicating it's operating as a USB 3 device. Copying files also indicates it's operating at expected speed whereas connected into what I thought was the "Official" USB 3 slot only gave USB 2 data transfer speeds.

    Shows you need to TEST the devices - don't always rely on external labelling etc.

    Cheers
    jimbo
      My Computer


  2. Posts : 124,655
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #2

    That is strange, as my HP Envy Desktop has the blue for USB 3 and shows black for USB 2 and they are correct. I was wondering IF maybe the sata connection wires are not plugged in correctly from the motherboard? But, glad you got it figured out, anyhow.
      My Computers


  3. Posts : 12,474
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #3

    jimbo45 said:
    Hi there

    I thought the USB 3 slots were BLUE by convention. On my Envy Laptop there is one BLUE slot - it's also a charging USB slot. However a Toshiba external USB3 device plugged into that slot has a WHITE Led when active indicating USB 2 speed.

    I move the HDD to one of a pair of USB slots on the other side of the computer --not colour coded at all --and Hey presto the Toshiba HDD led goes BLUE indicating it's operating as a USB 3 device. Copying files also indicates it's operating at expected speed whereas connected into what I thought was the "Official" USB 3 slot only gave USB 2 data transfer speeds.

    Shows you need to TEST the devices - don't always rely on external labelling etc.

    Cheers
    jimbo
    All the Notebooks I've worked on that had USB 3.0 ports were blue and marked on the case as USBSS [for SuperSpeed]. They also had drivers for USB 3.0 in Device Manager, separate from USB 2.0 drivers. Note: in my experience the USB 2.0 ports are bootable but USB 3.0 usually aren't, don't have basic drivers in the BIOS so have to rely upon the Operating System to load them.
      My Computers


  4. Posts : 40
    Windows 10 Pro x64
       #4

    HP has excellent Maintenance and Service Guides, where one can find all sorts of information.


    I'd suggest you look for the one pertaining to your Notebook -look with the Part Number HP Notebook PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
      My Computer


 

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