No audio device in Windows 10 Solved

  1.    01 Jan 2016 #1

    No audio device in Windows 10

    A few months ago, I upgraded my from Windows 7 to Windows 10 without problems. However, my Asus X73E notebook sometimes completely froze, so I decided to reinstall Windows 10 from scratch. Now I get the message "no audio output device installed". The High Definition Audio-Controller driver from Microsoft shows the error 10 ("device could not be started").
    So I tried installing the Windows 10 audio driver from Realtek, but the installation gave me a bluescreen (System Thread Exception Not Handled RTkvhd64.sys). I tried installing a Realtek audio driver for Windows 7, but that driver doesn't start (message "the request is not supported"). If I boot from a live Ubuntu USB-Stick, the sound works without problems... What am I doing wrong?
      My ComputerSystem Spec

  2. Michaelvas17's Avatar
    Posts : 138
    Windows 10 Pro - 15063 / 7 Pro
       01 Jan 2016 #2

    Try this.
    Go into Device Manager (right click Start Menu button, then click Device Manager) Open up the tree under Sound, video and game controllers. You should get something like this:
    Click image for larger version. 

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    Post a screenshot of your own.
      My ComputersSystem Spec

  3.    01 Jan 2016 #3

    There are only hidden items under that node. If I install the Windows 7 audio driver from Realtek, it appears there but with a "warning sign" (same as the High Definition Audio-Controller).Click image for larger version. 

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      My ComputerSystem Spec

  4. Michaelvas17's Avatar
    Posts : 138
    Windows 10 Pro - 15063 / 7 Pro
       01 Jan 2016 #4

    Try uninstalling the High-Definition Audio Controller, restart and see if that helps. You should do the same if you find the Realtek device in there.
      My ComputersSystem Spec

  5.    01 Jan 2016 #5

    I unistalled it and restarted. It automatically added itself again but it still doesn't work. I managed to install the newest Realtek driver and added it as legacy hardware, but it has a "warning sign" next to it (even after uninstalling/restarting etc.). The error message says "the request is not supported".
    Click image for larger version. 

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      My ComputerSystem Spec

  6. bobkn's Avatar
    Posts : 1,971
    Win 10 X64 Pro 1809 17763.55
       01 Jan 2016 #6

    Have you tried removing the Realtek device from device manager and checked the box to delete its drivers?

    Don't reboot after that. Run the latest Realtek installer; it should install drivers without uninstalling the old ones and rebooting the machine.

    I don't know if that will help, but it may.
      My ComputersSystem Spec

  7.    02 Jan 2016 #7

    I just tried that, but it doesn't work... I still get he same error.
      My ComputerSystem Spec

  8.    09 Jan 2016 #8

    Reinstalling Windows 7 worked...
      My ComputerSystem Spec


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