Windows 10 No Audio Output Device Installed

Hi all,

Just bought a new HP Pavilion x2 (laptop/tablet hybrid) and it has been working perfectly for about a week. Suddenly went to start it up and it had done some updates which has left me with no audio. When I open up the Sound through search, under the Playback tab there is only "No Audio Devices are Installed" (with both Show Disabled and Disconnected Devices ticked).

I have gone through device manager and under Sound, Video and game controllers there is only: "Conexant I2S Audio Codec" as a driver. I have uninstalled this, reinstalled it, updated driver software (from my computer and internet), disabled it, added legacy hardware and tried a varied combination of these from various forums and guides and nothing has worked.

There is still a little red x next to my volume control. If it is of any help my speakers are B&O (says so on the side of the screen).

Any help would be greatly appreciated as this has been driving me insane (when I should be studying). Thanks!

Hello,and welcome to tenforums, if you right click on the sound icon go playback device ,is it check to use your B&O speakers . also you cold check HP support website for your device model # for latest listed drivers for you device

caperjack said:

Hello,and welcome to tenforums, if you right click on the sound icon go playback device ,is it check to use your B&O speakers . also you cold check HP support website for your device model # for latest listed drivers for you device

Hi Caperjack and thanks for the welcome. There is nothing under the playback devices, it is just blank and says No Audio Devices are Installed. I'll have a quick look at the HP support website and see if there is anything useful.

The problem is that the speakers aren't recognised at all.

just thought of another thing to try , in device manger ,check to rollback the driver ,maybe

As this is new, best option is to call HP. If there is a hardware problem only HP can get it corrected under warranty.

fireberd said:

As this is new, best option is to call HP. If there is a hardware problem only HP can get it corrected under warranty.

Issue resolved.

There was an "Unknown Driver" in the Device Manager, right clicking gave me the details of what it was. Found the driver in DriversCollection.com and downloaded it. The sound was extremely tinny for a while but when I then updated the drivers from the HP website it is back to normal. Bit of a workaround but hopefully it will help anyone with the same issue.

thanks for post the fix ,, good luck with the new driver

Culwych said:

Issue resolved.

There was an "Unknown Driver" in the Device Manager, right clicking gave me the details of what it was. Found the driver in DriversCollection.com and downloaded it. The sound was extremely tinny for a while but when I then updated the drivers from the HP website it is back to normal. Bit of a workaround but hopefully it will help anyone with the same issue.

Hi Culwych

Having the same issue with my HP pavillion but nothing i have tried has worked so far, you couldnt tell me what driver you downloaded in the end that worked for you?

Thanks

Eoghan

Use Aida64 to identify the audio hardware. Then Google it to find drivers. If you have any difficulties, post the hardware information here and we will point you to the right direction.