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  1.    31 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 3
    Windows 10

    Windows 10 No Audio Output Device Installed


    Hi all,

    Just bought a new HP Pavilion x2 (laptop/tablet hybrid) and it has been working perfectly for about a week. Suddenly went to start it up and it had done some updates which has left me with no audio. When I open up the Sound through search, under the Playback tab there is only "No Audio Devices are Installed" (with both Show Disabled and Disconnected Devices ticked).

    I have gone through device manager and under Sound, Video and game controllers there is only: "Conexant I2S Audio Codec" as a driver. I have uninstalled this, reinstalled it, updated driver software (from my computer and internet), disabled it, added legacy hardware and tried a varied combination of these from various forums and guides and nothing has worked.

    There is still a little red x next to my volume control. If it is of any help my speakers are B&O (says so on the side of the screen).

    Any help would be greatly appreciated as this has been driving me insane (when I should be studying). Thanks!
      My ComputerSystem Spec
  2.    31 Dec 2015 #2
    Join Date : Mar 2014
    Cape Breton Nova Scotia ,Canada
    Posts : 3,549
    insider build 10586.3 win10 pro 64

    Hello,and welcome to tenforums, if you right click on the sound icon go playback device ,is it check to use your B&O speakers . also you cold check HP support website for your device model # for latest listed drivers for you device
      My ComputerSystem Spec
  3.    31 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by caperjack View Post
    Hello,and welcome to tenforums, if you right click on the sound icon go playback device ,is it check to use your B&O speakers . also you cold check HP support website for your device model # for latest listed drivers for you device
    Hi Caperjack and thanks for the welcome. There is nothing under the playback devices, it is just blank and says No Audio Devices are Installed. I'll have a quick look at the HP support website and see if there is anything useful.

    The problem is that the speakers aren't recognised at all.
      My ComputerSystem Spec
  4.    31 Dec 2015 #4
    Join Date : Mar 2014
    Cape Breton Nova Scotia ,Canada
    Posts : 3,549
    insider build 10586.3 win10 pro 64

    just thought of another thing to try , in device manger ,check to rollback the driver ,maybe
      My ComputerSystem Spec
  5.    31 Dec 2015 #5
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    As this is new, best option is to call HP. If there is a hardware problem only HP can get it corrected under warranty.
      My ComputersSystem Spec
  6.    14 Jan 2016 #6
    Join Date : Dec 2015
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    As this is new, best option is to call HP. If there is a hardware problem only HP can get it corrected under warranty.
    Issue resolved.

    There was an "Unknown Driver" in the Device Manager, right clicking gave me the details of what it was. Found the driver in DriversCollection.com and downloaded it. The sound was extremely tinny for a while but when I then updated the drivers from the HP website it is back to normal. Bit of a workaround but hopefully it will help anyone with the same issue.
      My ComputerSystem Spec
  7.    14 Jan 2016 #7
    Join Date : Mar 2014
    Cape Breton Nova Scotia ,Canada
    Posts : 3,549
    insider build 10586.3 win10 pro 64

    thanks for post the fix ,, good luck with the new driver
      My ComputerSystem Spec
  8.    20 May 2016 #8
    Join Date : May 2016
    Posts : 1
    windows 10

    Quote Originally Posted by Culwych View Post
    Issue resolved.

    There was an "Unknown Driver" in the Device Manager, right clicking gave me the details of what it was. Found the driver in DriversCollection.com and downloaded it. The sound was extremely tinny for a while but when I then updated the drivers from the HP website it is back to normal. Bit of a workaround but hopefully it will help anyone with the same issue.


    Hi Culwych

    Having the same issue with my HP pavillion but nothing i have tried has worked so far, you couldnt tell me what driver you downloaded in the end that worked for you?

    Thanks

    Eoghan
      My ComputerSystem Spec
  9.    20 May 2016 #9
    Join Date : Sep 2015
    Posts : 2,376
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Use Aida64 to identify the audio hardware. Then Google it to find drivers. If you have any difficulties, post the hardware information here and we will point you to the right direction.
      My ComputerSystem Spec
  10.    20 May 2016 #10
    Join Date : Apr 2016
    Posts : 121
    windows 10 pro

    Slim driver also can detect and update most of drivers for free when you install them just make sure you uncheck any other software just install slim driver if you choose to use slim driver and also under the sound property if you right-click on a blank area in the sound property you will find show disabled device and show diconnected device make sure they both have a checkmark
      My ComputerSystem Spec

 
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