1.    25 Dec 2015 #1
    Join Date : Aug 2015
    Posts : 11
    Windows 10 Home

    HP Pavilion x2


    hey, i've had a hp detachable pavilion x2 for a week or so, it came with 8.1 on it and i wasn't going to upgrade to 10 but thought sod it and upgraded earlier and now my mouse touchpad randomly stops working, the mouse pointer disappears and the keybooard stops working, i have to use an on screen keyboard and use the touch screen to get around

    it says it is a ELAN touchpad, i've spent over an hour now googling this issue. all signs are pointing to it being a driver issue after a windows 10 upgrade yet i haven't seen an actual fix anywhere. can anyone point me to a link of the driver that i need please before i throw this thing into the street

    elan say to contact manufacturer yet HP have nothing on their website unless i have completely missed something obvious. please help
      My ComputerSystem Spec
  2.    25 Dec 2015 #2
    Join Date : Oct 2014
    Posts : 928
    Windows 8.1, Win10Pro

    If you go to the linked HP page and enter your product number, you should be able to find the HP drivers for your touchpad: http://h22207.www2.hp.com/us-en/contact-hp/

    If there are no Win10 drivers, then you should not have upgraded to Win10, because not every HP machine running Win8.1 is upgradeable to Win10 without problems. You could have checked the compatibility on the HP site prior to the upgrade.
      My ComputerSystem Spec
  3.    25 Dec 2015 #3
    Join Date : Aug 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    done that, it directed me to install some support assistant, then it detected my machine and said there aren't anything available for me and i couldn't even see anything to do with any drivers ?
      My ComputerSystem Spec
  4.    25 Dec 2015 #4
    Join Date : Aug 2015
    Posts : 11
    Windows 10 Home
    Thread Starter

    is there a way i can go back to 8.1 after removing evrything through disk cleanup? and obviously i don't have a cd drive, it worked perfect with 8.1 and now i'm stuck, i'd prefer to go back if possible, anyone?
      My ComputerSystem Spec
  5.    25 Dec 2015 #5
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    Quote Originally Posted by Kane View Post
    is there a way i can go back to 8.1 after removing evrything through disk cleanup? and obviously i don't have a cd drive, it worked perfect with 8.1 and now i'm stuck, i'd prefer to go back if possible, anyone?
    If you removed all of the backup for the Windows 8.1 installation using disk cleanup, you'd need to do a clean re-install of 8.1. (Does windows.old remain? is it a number of gigabytes in size? If so, you may be able to go back.)

    I'm curious as to what exact model you have. Does HP formally support a Win 10 upgrade for it? Most machine that ran 8.1 should be OK under 10. (Failing all else, you may be able to use the 8.1 drivers.)

    It's a bit late for this, but I offer some generic advice: before doing anything as major as an OS upgrade, image the boot drive. That guarantees that you can go back to a working configuration with minimal effort, should it become necessary.
      My ComputerSystem Spec

 


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