1.    20 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 4
    Windows 10

    Realtek doesn't recognize external microphone.


    Hi all. Recently I purchased a Logitech h151 headset which has only one single jack, as my ASUS laptop has only one jack used for a headset. However, upon connecting the headset, although the sound plays through it perfectly and without issue, the microphone doesn't seem to work.

    I've tried multiple solutions - I went to the Realtek Audio Manager to try and find advanced options, as I read that a possible fix to this is to go there and select an option to separate all input jacks. However, I cannot seem to find advanced options anywhere. I have also entered the Sound section in the control panel, and under the microphone section my external microphone was not detected, even after showing all disabled devices.

    As for the Realtek Audio Manager issue, I read of several solutions to make advanced options pop up - from updating the driver to completely uninstalling it and such. As you can probably understand, I would rather not result to such things as messing with the drivers, as I am not a tech-savvy person and will not be able to claw out of a technical hole should I get into one.

    Does anyone have any other solutions to fixing this? If not, is updating/uninstalling the drivers really the solution? An early and useful response would be greatly appreciated.


    EDIT: I forgot to mention, the internal mic is being used and can be detected (of course).
    Last edited by cosmo; 20 Dec 2015 at 05:27. Reason: Adding useful info
      My ComputerSystem Spec
  2.    20 Dec 2015 #2

    Just to make sure...have you plugged in the headset into another device to make sure the microphone actually works , a phone might be a good test.

    And when you right click the audio icon in the tray at the bottom right of the taskbar and choose 'recording devices' your headphone doesn't appear as an option?.
      My ComputerSystem Spec
  3.    20 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Wullail View Post
    Just to make sure...have you plugged in the headset into another device to make sure the microphone actually works , a phone might be a good test.

    And when you right click the audio icon in the tray at the bottom right of the taskbar and choose 'recording devices' your headphone doesn't appear as an option?.
    Yes, I've tried it on my iphone an it works fine. When i click the audio tray it doesn't pop up as an option. Like I said I've tried to show all disabled devices as well.
      My ComputerSystem Spec
  4.    20 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 100
    Windows 10

    You might not have a specific driver installed, where as on a iDevice, Drivers are not required.
      My ComputerSystem Spec
  5.    20 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by MSMPlayz View Post
    You might not have a specific driver installed, where as on a iDevice, Drivers are not required.
    Any idea as to what driver I should be installing?
      My ComputerSystem Spec
  6.    21 Dec 2015 #6

    Quote Originally Posted by cosmo View Post
    Any idea as to what driver I should be installing?
    Depends what sound controller your laptop uses..
      My ComputerSystem Spec
  7.    11 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 1
    window 8.1

    The same thing is happening to me, have you found the solution for your concern? I purchased the logitech h151 headset for its noise cancelling microphone, but my laptop doesn't read the microphone and whenever i receive a call, its the laptops internal mic that pics up the sounds and it sucks.
      My ComputerSystem Spec
  8.    28 May 2016 #8
    Join Date : May 2016
    Posts : 1
    Windows 10

    hope this helps...


    Quote Originally Posted by cosmo View Post
    Hi all. Recently I purchased a Logitech h151 headset which has only one single jack, as my ASUS laptop has only one jack used for a headset. However, upon connecting the headset, although the sound plays through it perfectly and without issue, the microphone doesn't seem to work.

    I've tried multiple solutions - I went to the Realtek Audio Manager to try and find advanced options, as I read that a possible fix to this is to go there and select an option to separate all input jacks. However, I cannot seem to find advanced options anywhere. I have also entered the Sound section in the control panel, and under the microphone section my external microphone was not detected, even after showing all disabled devices.

    As for the Realtek Audio Manager issue, I read of several solutions to make advanced options pop up - from updating the driver to completely uninstalling it and such. As you can probably understand, I would rather not result to such things as messing with the drivers, as I am not a tech-savvy person and will not be able to claw out of a technical hole should I get into one.

    Does anyone have any other solutions to fixing this? If not, is updating/uninstalling the drivers really the solution? An early and useful response would be greatly appreciated.


    EDIT: I forgot to mention, the internal mic is being used and can be detected (of course).

    Quote Originally Posted by Connie View Post
    The same thing is happening to me, have you found the solution for your concern? I purchased the logitech h151 headset for its noise cancelling microphone, but my laptop doesn't read the microphone and whenever i receive a call, its the laptops internal mic that pics up the sounds and it sucks.

    I had the same problem. My Logitech h151 didn't work with my ASUS notebook. I went through everything you did though I did uninstall the Realtek drivers out of sheer frustration and sleep-deprivation. But they did reinstall after I restarted my computer (though I still wouldn't recommend doing it).

    I brought the headset back to the shop along with my notebook, hoping that they could fix the problem. So long story short, the technician told me that my notebook was the problem since the headset worked with a different computer. He suggested to get a headset that has a USB plug instead of a jack but unfortunately, the item wasn't available.

    The solution was that I bought a USB sound card and exchanged my h151 for the h150 and it actually worked! I can hear the audio through the headset and the mic picks up my voice recordings when I tested it on Skype and the stock voice recording app.

    Hope this helps.
      My ComputerSystem Spec

 


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