1.    18 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 3
    Windows 10

    Brand new PC with Win 10 mouse right click not working


    I have just bought a brand new Viglen Omnio 5 all in one PC pre loaded with Windows 10. Everything works fine except that when I go into file explorer and try to right click on a file to edit/copy etc it just hangs and locks the whole screen. The mouse works perfectly on everything out of file explorer. I know this problem has been around for a while but I cannot find a solution anywhere. Because the OS was preloaded I don't have any driver discs. Anybody have any ideas?
      My ComputerSystem Spec
  2.    18 Dec 2015 #2
    Join Date : Dec 2015
    Posts : 7
    Windows 10

    Quote Originally Posted by Zombatar View Post
    I have just bought a brand new Viglen Omnio 5 all in one PC pre loaded with Windows 10. Everything works fine except that when I go into file explorer and try to right click on a file to edit/copy etc it just hangs and locks the whole screen. The mouse works perfectly on everything out of file explorer. I know this problem has been around for a while but I cannot find a solution anywhere. Because the OS was preloaded I don't have any driver discs. Anybody have any ideas?
    Check to see if your mouse is working properly
    Is the right button just not working.
    If you have another mouse, use that to check
      My ComputerSystem Spec
  3.    18 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 7
    Windows 10

    Quote Originally Posted by tom27w View Post
    Check to see if your mouse is working properly
    Is the right button just not working.
    If you have another mouse, use that to check
    Have a look at this link
    Solved Explorer.exe hangs with mouse right click W10 - Windows 10 Forums
      My ComputerSystem Spec
  4.    21 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by tom27w View Post
    Thanks for the advice Tom27w. The mouse is brand new and works on everything else so I don't think its faulty. I have read the stuff on the link and its about reloading Win 10 which I cant do as it was preloaded or reverting back to 8.1 which again I cannot do. I have been trying right clicking anything anywhere and even on the desktops right clicking a file will freeze everything (you get the lovely rotating blue ring permanently) whereas right clicking a link works okay.

    Anybody have any ideas?
      My ComputerSystem Spec
  5.    21 Dec 2015 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Run sfc /scannow from command prompt Admin and see if that finds anything.
    Have you used the latest drivers for the mouse.
      My ComputerSystem Spec
  6.    21 Dec 2015 #6
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by Zombatar View Post
    I have just bought a brand new Viglen Omnio 5 all in one PC pre loaded with Windows 10. Everything works fine except that when I go into file explorer and try to right click on a file to edit/copy etc it just hangs and locks the whole screen. The mouse works perfectly on everything out of file explorer. I know this problem has been around for a while but I cannot find a solution anywhere. Because the OS was preloaded I don't have any driver discs. Anybody have any ideas?
    Troubleshooting suggestion only :
    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.
      My ComputerSystem Spec
  7.    21 Dec 2015 #7
    Join Date : Dec 2015
    Posts : 3
    Windows 10
    Thread Starter

    Okay it's fixed and this is how. I bought the PC from Tesco and I phoned their help line and a very nice chap talked me through doing a full reset of Win 10 and it worked!!! I have had to reload my files but that was no hardship, loading Office 16 back took the longest and at each stage I have checked to make sure everything is okay on the right click and it is. Just 60 gb of files to transfer and all is complete!!
      My ComputerSystem Spec
  8.    21 Dec 2015 #8
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Good glad you have it sorted
    Have a good Xmas
      My ComputerSystem Spec
  9.    21 Dec 2015 #9
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by Zombatar View Post
    Okay it's fixed and this is how. I bought the PC from Tesco and I phoned their help line and a very nice chap talked me through doing a full reset of Win 10 and it worked!!! I have had to reload my files but that was no hardship, loading Office 16 back took the longest and at each stage I have checked to make sure everything is okay on the right click and it is. Just 60 gb of files to transfer and all is complete!!
    Isn't it a great feeling that you are able to fix the problem by yourself ?
    Nice work.
    Happy computing.
      My ComputerSystem Spec

 


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