Windows 10: External Hard-drive crashes when i try to access it

  1.    17 Dec 2015 #1

    External Hard-drive crashes when i try to access it


    I have a Toshiba 2TB Canvio USB 3.0 Desktop Hard Drive, it was working yesterday but I am now having problems with accessing it today.
    I connected it today and in my computer it shows up as Local Disk (G:), when I click onto it to try and access it file explorer crashes and only sorts itself out when the drive is unplugged.
    I tried uninstalling the driving and had no luck with it, can't access anything that involves the hard drive to format it either

    Is there anything else I can try?
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       17 Dec 2015 #2

    Hello and welcome to the Tenforums!

    Interesting problem. I, too, have the same external drive but when plugged into my USB3 port it shows up as TOSHIBA EXT (E: ).

    This suggests to me that your registry has got corrupted in some way because it should not be showing up as a Local Disk. Can you check how it appears in Disk Management (right click on the start button to access this)?

    To restore your registry the simplest way would be to restore your system to a restore point before this happened, but that all depends upon whether you set up W10 to create restore points or not. Hopefully you did.
      My ComputersSystem Spec

  3.    17 Dec 2015 #3

    I have opened the Disc Management after it finally loads this is what it shows:
    Click image for larger version. 

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    I did set up restore points on my laptop unfortunately they arn't working when I go to restore my laptop restarts and comes up with a error saying it was unsuccessful, this is the same result when i try other restore points aswell.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       19 Dec 2015 #4

    I'm not sure what you are using your external drive for but looking at the Disk Management view it shows that there is an EFI system partition on it which I would not expect to see unless you are attempting to boot from it.

    If you do not need any of the data on it I would reformat the external drive and have just the one partition, this will sort it out. You can do this via Disk Management.
      My ComputersSystem Spec

  5.    19 Dec 2015 #5

    I am trying to access the Disc Management to see if that will work, it keeps freezing on the Connecting to Virtual Disk Service. When I remove the hard drive it loads up, i tried to run it in safe mode but still getting the same issue
      My ComputerSystem Spec


 

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