1.    17 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 4
    Windows 10

    Sound Card Cannot be found on ACER aspire E5-511P


    Well, I've got a problem with my second laptop, acer aspire e15-551P. After I upgraded my windows to 10, voice totally disappeared also sound card cannot be found. Already downloaded and installed all available drivers from acer site. Still doesnt work, any idea how to fix it?
      My ComputerSystem Spec
  2.    17 Dec 2015 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,131
    Win 10

    "sound card cannot be found". Does the Device Manager list it, and with an error? Or is it no listed in the Device Manager?
    If its not listed at all, that suggests the BIOS is not detecting it or there is a BIOS error. Windows will not detect it if the BIOS does not.

    You can try a BIOS reset and see if that helps, if its not being detected by the BIOS.
      My ComputersSystem Spec
  3.    17 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 4
    Windows 10
    Thread Starter

    Click image for larger version. 

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    Well, it looks like that. Device manager see something, but there is no voice. Sound icon on the left down corner says " there is no audio output devices installed". Tbh I have no clue how to fix it.
      My ComputerSystem Spec
  4.    17 Dec 2015 #4
    Join Date : Jan 2014
    Inverness
    Posts : 1,131
    Win 10

    The sound that is shown is for HDMI audio only, not for regular PC audio.
    Reset the BIOS as suggested and see if that helps. With a laptop access to the CMOS battery, on the motherboard, is usually not easily accessed. But access the BIOS and there should be a reset option.
      My ComputersSystem Spec
  5.    17 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 4
    Windows 10
    Thread Starter

    Inside is bios insydeh20, cant find any reset options. Is there any other option to reset it instead of opening my pc? I mean reinstall from usb device or something else?

    Thanks for your replies.
      My ComputerSystem Spec
  6.    17 Dec 2015 #6
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    You're sure that you installed the drivers for the Realtek sound card?

    http://global-download.acer.com/GDFi...E&Step3=ASPIRE E5-511P&OS=ALL&LC=en&BC=ACER&SC=EMEA_27

    Direct link, Win 10 X64.
      My ComputerSystem Spec
  7.    18 Dec 2015 #7
    Join Date : Dec 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by bobkn View Post
    You're sure that you installed the drivers for the Realtek sound card?

    http://global-download.acer.com/GDFi...E&Step3=ASPIRE E5-511P&OS=ALL&LC=en&BC=ACER&SC=EMEA_27

    Direct link, Win 10 X64.
    Yes I did, also installed fresh windows 8.1 from usb device.
      My ComputerSystem Spec

 


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