Printer won't print.

  1. Frank1's Avatar
    Posts : 316
    Windows 10
       #1

    Printer won't print.


    About a month ago I bought a laser printer. It's a Samsung Xpress Multifunction M2070W. Starting today it will not print. I know the reason as a message comes up saying "Out of toner." I believe that there is still toner in it. This printer (and I'm sure most printers) have a chip that counts the number of pages and when it gets to that number it assumes it's out of toner. I very seldom print a full page and some pages have only a few lines. I called Tech. Support at Samsung and they said that there is a work-around. I talked to 3 different people but didn't understand them as how to do it. I have somewhat of a hearing problem and cannot understand anyone who has an accent. They were all very nice and tried to help but I thanked them and had to give up. My question is: Would anyone know what the work-around may be? Thank you for your help.
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  2. Winuser's Avatar
    Posts : 6,974
    Windows 10 Pro Insider
       #2
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  3. Frank1's Avatar
    Posts : 316
    Windows 10
    Thread Starter
       #3

    Thank you--That worked. It left confused for awhile but now it prints. I followed the instructions. A message was then on the window of printer control panel which said "wait Image". I waited about 15 minutes and nothing happened. I couldn't even shut it down--none of the buttons worked. It was completely frozen. I though that maybe I messed up so I just pulled the power cord to completely shut it down and maybe it will reboot itself. When I turned it back on the message in the little window of the printer still says "replace cartridge" but it prints just fine. So thanks again for your help.
    I forgot to mention that once it decided to print, it printed about 6 files that were in the print queue. As they say, "All's well that ends well."
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  4. WightWalker's Avatar
    Posts : 239
    Windows 10 Pro 64bit
       #4

    I've a Canon MG5350 which is recognised & drivers installed but I can't get it to print in the current build (9879) - was OK previously in 9860.
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  5. Winuser's Avatar
    Posts : 6,974
    Windows 10 Pro Insider
       #5

    Your Welcome Frank1, Glad I could help!

    WightWalker said:
    I've a Canon MG5350 which is recognised & drivers installed but I can't get it to print in the current build (9879) - was OK previously in 9860.
    I would start a new thread. You will have a better chance of getting help.
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  6. topgundcp's Avatar
    Posts : 2,760
    MintMate19x64 Win10Prox64
       #6

    With a month old printer, there should be plenty of toner powder in it. You might want to take the cartridge out, tap on it couple of times then shake it side to side so the toner powder inside the cartridge will be evenly distributed.
    Last edited by topgundcp; 20 Dec 2014 at 23:39.
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  7. CountMike's Avatar
    Posts : 18,326
    W10+Developer Insider + Linux
       #7

    Modern Laser printers don't have a sensor for powder amount in the cartridge, FW "Guesstimates" that by recording page count and coverage. Many can display that data on their own displays and/or thru driver.
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  8. f14tomcat's Avatar
    Posts : 52,974
    Multi-boot Windows 10 - RTM, RP, Beta, and Insider
       #8

    WightWalker said:
    I've a Canon MG5350 which is recognised & drivers installed but I can't get it to print in the current build (9879) - was OK previously in 9860.

    I had a similar problem with my wireless keyboard and mouse, they just starting acting goofy! I "uninstalled" them thru device manager, rebooted, and let the box config them and re-install the drivers. Works fine now. Just a thought...
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  9. WightWalker's Avatar
    Posts : 239
    Windows 10 Pro 64bit
       #9

    f14tomcat said:
    WightWalker said:
    I've a Canon MG5350 which is recognised & drivers installed but I can't get it to print in the current build (9879) - was OK previously in 9860.

    I had a similar problem with my wireless keyboard and mouse, they just starting acting goofy! I "uninstalled" them thru device manager, rebooted, and let the box config them and re-install the drivers. Works fine now. Just a thought...
    Couldn't find the printer listed in Device Manager, but removed it under Printers & re-installed; now working fine again - thanks for advice.

    Printer now appears under Device Manager.
    Last edited by WightWalker; 29 Dec 2014 at 13:12.
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  10. f14tomcat's Avatar
    Posts : 52,974
    Multi-boot Windows 10 - RTM, RP, Beta, and Insider
       #10

    WightWalker said:
    f14tomcat said:
    WightWalker said:
    I've a Canon MG5350 which is recognised & drivers installed but I can't get it to print in the current build (9879) - was OK previously in 9860.



    I had a similar problem with my wireless keyboard and mouse, they just starting acting goofy! I "uninstalled" them thru device manager, rebooted, and let the box config them and re-install the drivers. Works fine now. Just a thought...
    Couldn't find the printer listed in Device Manager, but removed it under Printers & re-installed; now working fine again - thanks for advice.

    You're welcome! Glad all is ok... f14tomcat
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