1.    08 Dec 2015 #1
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    Bluetooth not available after upgrading to Windows 10


    I just purchased a recertified Asus Q302LA 2 in 1 convertible 13.3" Laptop which came with Windows 8 installed. When I upgraded to Windows 10, shortly after I got it, the Bluetooth would not function. It did function with the Windows 8.

    On the "System Information" page I found at System Summary>Components>Storage>Problem Devices, this entry: Microsoft Bluetooth Enumerator LE Device
    BTH\MS_BTHLE\9&d0f185d&0&0
    This device cannot start.

    I also found when double clicking on Microsoft Bluetooth Enumerator LE in the Device Manager, and getting the "Properties" box; an entry for "Device Status" under the "General" tab that says:
    This device cannot start (Code 10)
    STATUS_DEVICE_POWER_FAILURE

    Also, under the "Events" tab in the "Properties" box there is an entry under "Information" that says:
    Device BTH\MS_BTHLE\9&d0f185d&0&0 requires further installation.

    I have checked for driver updates and there were none. There is no "Bluetooth" icon in the "Action Center" sidebar, instead there is a "Connect" icon, but I cannot connect my bluetooth headphones or a bluetooth keyboard. Just get the message "No Devices Found".

    I have the only two services for "Bluetooth" on the Services page "running" with "Automatic" start. I did not find an entry for the Microsoft Bluetooth Enumerator LE.
      My ComputerSystem Spec
  2.    08 Dec 2015 #2
    Join Date : Jul 2015
    Posts : 70
    Window 10 Home 64bit

    Even though there were no driver updates, try installing that driver, and see if that restores bluetooth.
      My ComputerSystem Spec
  3.    08 Dec 2015 #3
    Join Date : Oct 2015
    Posts : 5
    Windows 10
    Thread Starter

    Whoops! I just found some advice online about uninstalling the driver and then restarting the computer to install it again. I uninstalled the Microsoft Bluetooth Enumerator LE, but then when I clicked the "Restart", there was a Windows 10 update mentioned. So, I don't know if the uninstall or the Windows 10 update or both made the difference, but all is good now, so sorry for the wasted post.
    Last edited by wondermuse; 08 Dec 2015 at 21:43.
      My ComputerSystem Spec
  4.    19 Dec 2015 #4
    Join Date : Aug 2015
    Posts : 9
    windows 10

    Quote Originally Posted by wondermuse View Post
    Whoops! I just found some advice online about uninstalling the driver and then restarting the computer to install it again. I uninstalled the Microsoft Bluetooth Enumerator LE, but then when I clicked the "Restart", there was a Windows 10 update mentioned. So, I don't know if the uninstall or the Windows 10 update or both made the difference, but all is good now, so sorry for the wasted post.
    Hii.. same issue i have with my dell inspiron 5547.. i tried same way but no luck ..
      My ComputerSystem Spec

 


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