Windows 10: HP Envy 5530 Printer Software won't install

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  1.    27 Jan 2016 #61

    I changed my default printer to "Microsoft Print to PDF" and restarted my computer. I tried to remove the driver for my Envy Printer, but it continues to say that the driver is in use even though it is no longer my default printer.

    snoopy51 said: View Post
    Your printer may be set as default printer. Change your default printer to something else like Microsoft Print to PDF. Try the removal again. The key to remove any old or no longer in use printer drivers.

    After this is done, try to re-install your Envy 5530 printer driver.
      My System SpecsSystem Spec


  2. Posts : 469
    Win 10 Pro (x64), OSX 10.11
       28 Jan 2016 #62

    ChristineL:

    Sorry, was not around yesterday.
    Several times I was able to remove them but it happened to me once just like you. It keeps telling me it is in use.
    I just re-installed the printer driver/package after removed other HP printer drivers.
    By magic, it installed fine and fully working!
    Give it a try?
      My System SpecsSystem Spec

  3.    28 Jan 2016 #63

    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.

    snoopy51 said: View Post
    ChristineL:

    Sorry, was not around yesterday.
    Several times I was able to remove them but it happened to me once just like you. It keeps telling me it is in use.
    I just re-installed the printer driver/package after removed other HP printer drivers.
    By magic, it installed fine and fully working!
    Give it a try?
      My System SpecsSystem Spec

  4.    28 Jan 2016 #64

    @ChristineL Ok have you tried booting into safe mode and then deleting your printer drivers?? Turn off your printer 1st, then boot into Safe Mode, remove all your printer drivers. From your programs folder AND your Device manager, then reboot back to your desktop. Here is a link to show you how to boot into Safe mode.
    https://www.tenforums.com/tutorials/2...dows-10-a.html
      My System SpecsSystem Spec

  5.    28 Jan 2016 #65

    ChristineL said: View Post
    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.
    Yes - Windows 10 is very frustrating. I think all hardware will work correctly once we purchase devices designed to work with Windows 10.
    Last edited by T0mmy1977; 1 Week Ago at 16:56.
      My System SpecsSystem Spec


  6. Posts : 469
    Win 10 Pro (x64), OSX 10.11
       28 Jan 2016 #66

    ChristineL said: View Post
    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.
    ChristineL:
    I forgot to tell you to also remove the device. This is done from Control Panel -> Devices and Printers -> HP Envy 5530 then right click on and select Remove Device.

    You may have to reboot the laptop, then run printui /s /t2. Finally rerun your printer driver/package.

    Good luck!
      My System SpecsSystem Spec

  7.    29 Jan 2016 #67

    I am afraid to uninstall my printer since I had so many problems getting my printer installed when I first upgraded to Win10. I am concerned that I won't get be able to get my printer installed like last time. I can't believe how going to Win10 would cause such major problems and headaches.

    In my device manager my HP Envy Printer is the only device that is dimmed out. When I click on properties for my printer in the device manager, it says this, "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."

    I can print a test page from my printer and a configuration page, but I can't print any pages that I would like to print. I see them in my printing queue, but nothing prints.

    I don't understand why it says that this hardware device in not connected to the computer. I click on my router settings and I can see my printer is connected. For some reason my computer does not want to connect to my printer.

    Someone on FB told me to manually enter the MAC address for my printer, but I can't figure out where I need to manually enter a MAC address. My mind is fried from trying to understand how to fix this issue. It is really difficult for me to understand tech talk.

    snoopy51 said: View Post
    ChristineL:
    I forgot to tell you to also remove the device. This is done from Control Panel -> Devices and Printers -> HP Envy 5530 then right click on and select Remove Device.

    You may have to reboot the laptop, then run printui /s /t2. Finally rerun your printer driver/package.

    Good luck!
      My System SpecsSystem Spec

  8.    22 Oct 2016 #68

    I suggest you to kindly update your printer driver of HP Envy 5530 from official hp printer site. While downloading printer driver select proper printer model. Then install it. If will really help you out to solve your problem. if you are still not able to get the solution then please contact to HP Printer Technical Support Experts at 1-888-924-5460
      My System SpecsSystem Spec


 
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