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  1.    27 Jan 2016 #61
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I changed my default printer to "Microsoft Print to PDF" and restarted my computer. I tried to remove the driver for my Envy Printer, but it continues to say that the driver is in use even though it is no longer my default printer.

    Quote Originally Posted by snoopy51 View Post
    Your printer may be set as default printer. Change your default printer to something else like Microsoft Print to PDF. Try the removal again. The key to remove any old or no longer in use printer drivers.

    After this is done, try to re-install your Envy 5530 printer driver.
      My ComputerSystem Spec
  2.    28 Jan 2016 #62
    Join Date : Jul 2015
    SouthWest, FLorida
    Posts : 470
    Win 10 Pro (x64), OSX 10.11

    ChristineL:

    Sorry, was not around yesterday.
    Several times I was able to remove them but it happened to me once just like you. It keeps telling me it is in use.
    I just re-installed the printer driver/package after removed other HP printer drivers.
    By magic, it installed fine and fully working!
    Give it a try?
      My ComputerSystem Spec
  3.    28 Jan 2016 #63
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.

    Quote Originally Posted by snoopy51 View Post
    ChristineL:

    Sorry, was not around yesterday.
    Several times I was able to remove them but it happened to me once just like you. It keeps telling me it is in use.
    I just re-installed the printer driver/package after removed other HP printer drivers.
    By magic, it installed fine and fully working!
    Give it a try?
      My ComputerSystem Spec
  4.    28 Jan 2016 #64
    Join Date : Aug 2015
    Maine
    Posts : 40,280
    Windows10Pro 64Bit

    @ChristineL Ok have you tried booting into safe mode and then deleting your printer drivers?? Turn off your printer 1st, then boot into Safe Mode, remove all your printer drivers. From your programs folder AND your Device manager, then reboot back to your desktop. Here is a link to show you how to boot into Safe mode.
    https://www.tenforums.com/tutorials/2...dows-10-a.html
      My ComputersSystem Spec
  5.    28 Jan 2016 #65
    Join Date : Nov 2015
    Brunswick, Maryland, USA
    Posts : 31
    Windows 10 Pro x64

    Quote Originally Posted by ChristineL View Post
    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.
    Yes - Windows 10 is very frustrating. I think all hardware will work correctly once we purchase devices designed to work with Windows 10.
    Last edited by T0mmy1977; 13 Mar 2017 at 16:56.
      My ComputerSystem Spec
  6.    28 Jan 2016 #66
    Join Date : Jul 2015
    SouthWest, FLorida
    Posts : 470
    Win 10 Pro (x64), OSX 10.11

    Quote Originally Posted by ChristineL View Post
    Is there anything I can do? Each time I try it says driver in use. I don't know how I am going to be able to remove the drivers. I have tried resetting my router and my printer. It will print once and then a few minutes later it is not working again. And now using the wireless set up wizard from my printer's IP address is not working. Yesterday I updated my router's firmware in hopes that would solve the problem, but it didn't. Each time I need to print a page, I need to shut down my printer and then reconnect my wireless connection to the router. What I don't understand is that I can make scans to my computer from my printer and then it won't let me print. Why can it scan, but it can't print? I don't get technology at all. It is so frustrating trying to get my printer to work properly again. HP's customer service stinks. They make it nearly impossible to contact them once your warranty is up unless if you want to call them for a $25 fee.
    ChristineL:
    I forgot to tell you to also remove the device. This is done from Control Panel -> Devices and Printers -> HP Envy 5530 then right click on and select Remove Device.

    You may have to reboot the laptop, then run printui /s /t2. Finally rerun your printer driver/package.

    Good luck!
      My ComputerSystem Spec
  7.    29 Jan 2016 #67
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I am afraid to uninstall my printer since I had so many problems getting my printer installed when I first upgraded to Win10. I am concerned that I won't get be able to get my printer installed like last time. I can't believe how going to Win10 would cause such major problems and headaches.

    In my device manager my HP Envy Printer is the only device that is dimmed out. When I click on properties for my printer in the device manager, it says this, "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."

    I can print a test page from my printer and a configuration page, but I can't print any pages that I would like to print. I see them in my printing queue, but nothing prints.

    I don't understand why it says that this hardware device in not connected to the computer. I click on my router settings and I can see my printer is connected. For some reason my computer does not want to connect to my printer.

    Someone on FB told me to manually enter the MAC address for my printer, but I can't figure out where I need to manually enter a MAC address. My mind is fried from trying to understand how to fix this issue. It is really difficult for me to understand tech talk.

    Quote Originally Posted by snoopy51 View Post
    ChristineL:
    I forgot to tell you to also remove the device. This is done from Control Panel -> Devices and Printers -> HP Envy 5530 then right click on and select Remove Device.

    You may have to reboot the laptop, then run printui /s /t2. Finally rerun your printer driver/package.

    Good luck!
      My ComputerSystem Spec
  8.    22 Oct 2016 #68
    Join Date : Oct 2016
    Posts : 3
    Win 7

    I suggest you to kindly update your printer driver of HP Envy 5530 from official hp printer site. While downloading printer driver select proper printer model. Then install it. If will really help you out to solve your problem. if you are still not able to get the solution then please contact to HP Printer Technical Support Experts at 1-888-924-5460
      My ComputerSystem Spec
  9.    2 Weeks Ago #69
    Join Date : Nov 2017
    Posts : 1
    windows 10

    Quote Originally Posted by ChristineL View Post
    I can't use my printer after I upgraded to Windows 10. My HP Envy 5530 printer is not shown in the printers and drivers in my control panel. I tried to add my printer in the control panel. It searched the network for my printer and they found it. I click on my HP printer on the screen so it can be installed, but after I click on my printer I get an error screen. I tried to disable my firewall and I still could not get my printer installed. I downloaded the latest update of the printer software and it won't let me install it. I uninstalled my printer software and it won't let me install the downloaded software. I tried using the HP Print and Scan Dr on my computer and it hasn't offered any help. I've only gotten troubleshooting for trying to fix a printer with a wire connection. My printer is a wireless connection they don't offer any troubleshooting for a wireless printer. I don't know what to do so I can actually use my printer again. I can't find a solution by searching online. How can I get my computer to install the printer software?
    same problem with me
    i installed printer by adding inf file
    extract the setup file using winrar
    then add inf file from device manager
    it will install the driver without any problem
      My ComputerSystem Spec

 
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