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  1.    08 Dec 2015 #31
    Join Date : Nov 2015
    Posts : 4,779
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    It is a paid version of Avast.
    Thank you.
    In that case, after following The Staples man's advice, see if the printer works out ok. And as I said in reply #20, try Avast again and see if there is any problem with the printer again.
      My ComputerSystem Spec
  2.    09 Dec 2015 #32
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    Quote Originally Posted by ChristineL View Post
    That's okay. No offense, I just wanted to clarify that I was a she.

    I downloaded the drivers today when I downloaded the HP printer software, but I don't know if they are updated. Do I need to first get the printer software installed before installing the drivers? I am not tech savvy at all.
    Hi know if you have downloaded the drivers with the software then should not have to do it again.
    If you right click the start button and then scroll to Device Manager.
    Once there scroll down to printer and then click on that.
    It should show your printer
    Click on that and it should tell you if the latest drivers are installed.
    If there are no red or yellow marks against it then they installed correctly.
    Have you also rerun the Scan and printer Doctor again.
    Await your reply
      My ComputerSystem Spec
  3.    09 Dec 2015 #33
    Join Date : Aug 2015
    Maine
    Posts : 36,220
    Windows10Pro 64Bit

    Quote Originally Posted by ChristineL View Post
    If I get a USB cable for my printer to connect to my computer, would that work?
    Yup, that should work.....wifi can be a pain....I have everything hardwired for my computers.
      My ComputersSystem Spec
  4.    09 Dec 2015 #34
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I uninstalled Avast and rebooted my computer and tried to install the printer software and it still won't install on my computer. I don't know what to do.

    Quote Originally Posted by davidhk View Post
    Thank you.
    In that case, after following The Staples man's advice, see if the printer works out ok. And as I said in reply #20, try Avast again and see if there is any problem with the printer again.
      My ComputerSystem Spec
  5.    09 Dec 2015 #35
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    I thought in one of your posts you put you had installed the software.
    If you have that is why it wont install again.
    If not then clear all traces of it from everywhere
    Then restart and try installing it again
      My ComputerSystem Spec
  6.    09 Dec 2015 #36
    Join Date : Aug 2015
    Maine
    Posts : 36,220
    Windows10Pro 64Bit

    Like Don, said, remove any traces of your HP printer software. Before trying to re-install. BUT you asked a while back if connecting the printer via a USB cable would work, did you try this method yet??? If you did, even windows should find and install a driver for it. Sounds like your still trying by using WiFi ..???
      My ComputersSystem Spec
  7.    09 Dec 2015 #37
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I meant to say that my printer won't connect/install over to my computer. There is an HP Envy icon on my computer, but when I try to use my printer, I need to add my printer and select what type of connection my printer will have. I click on "wireless connection" and then after awhile I get an error message saying "printer was unable to connect over the network."

    I have tried powering off my printer and my router and rebooting my computer and I continue to get the message "printer was unable to connect over the network." It gave me the same exact message after I uninstalled Avast.

    Something is not letting my computer and printer connect and I have no clue what to do.

    Quote Originally Posted by hTconeM9user View Post
    I thought in one of your posts you put you had installed the software.
    If you have that is why it wont install again.
    If not then clear all traces of it from everywhere
    Then restart and try installing it again
      My ComputerSystem Spec
  8.    09 Dec 2015 #38
    Join Date : Aug 2015
    Maine
    Posts : 36,220
    Windows10Pro 64Bit

    CAN you hook up your printer using a USB cable?? and not use wireless at all???
      My ComputersSystem Spec
  9.    09 Dec 2015 #39
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I can't find my USB cord, so I will need to order one. I will try it using a USB connection once I can get my hands on a USB cord.

    The man at Staples told me that if I had my printer connected with a wire that it wouldn't work, but his suggestion for uninstalling Avast did not fix my problem, so who knows if he is correct?

    Quote Originally Posted by OldMike65 View Post
    Like Don, said, remove any traces of your HP printer software. Before trying to re-install. BUT you asked a while back if connecting the printer via a USB cable would work, did you try this method yet??? If you did, even windows should find and install a driver for it. Sounds like your still trying by using WiFi ..???
      My ComputerSystem Spec
  10.    09 Dec 2015 #40
    Join Date : Aug 2015
    Maine
    Posts : 36,220
    Windows10Pro 64Bit

    Most printers ALL have a USB port to connect to your computer, use it!!! Then do not choose wireless connection. Most sales people at places like staples, are clueless......as you are finding out.
      My ComputersSystem Spec

 
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