Windows 10: HP Envy 5530 Printer Software won't install

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  1. Posts : 4,765
    windows 10 Home threshold2
       08 Dec 2015 #11

    Have you tried asking the people at HP Support Forum Home >Printers & All-In-Ones

    http://h30434.www3.hp.com/t5/Printer...es/ct-p/InkJet
      My ComputerSystem Spec


  2. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       08 Dec 2015 #12

    ChristineL said: View Post
    If I get a USB cable for my printer to connect to my computer, would that work?
    Yes but you might still need to install the software
      My ComputerSystem Spec


  3. Posts : 4,765
    windows 10 Home threshold2
       08 Dec 2015 #13

    ChristineL said: View Post
    If I get a USB cable for my printer to connect to my computer, would that work?
    I am not sure that will help, because you already said " I uninstalled my printer software and it won't let me install the downloaded software."
      My ComputerSystem Spec

  4.    08 Dec 2015 #14

    I think I must have lost the disc that came with my printer. Wish I had it!

    Yes, I have downloaded the software from the link you provided earlier today. As I've been trying to get my printer problem fixed, I finally got the printer icon to show up on my computer again, but nothing will print. When I was using the set up Wizard for my Printer, it asked to print a test page. I clicked on "print test page" and nothing happened and I got an error message.

    hTconeM9user said: View Post
    I know it came with one as my friend has one and I have one for the Envy 4500 series
    Also did you go to the HP site for the download

    I found this link see if this helps you

    HP ENVY 5530 e-All-in-One Printer Drivers and Downloads | HP® Customer Support


    If not then get back to me and I will get you another link to the HP Forums
      My ComputerSystem Spec


  5. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       08 Dec 2015 #15

    Run Scan and print Doctor again and see if that will fix the problem.

    Let me know how you get on again
      My ComputerSystem Spec

  6.    08 Dec 2015 #16

    I can't get assistance from HP because my printer warranty ended in February this year.

    davidhk said: View Post
    Have you tried asking the people at HP Support Forum Home >Printers & All-In-Ones

    http://h30434.www3.hp.com/t5/Printer...es/ct-p/InkJet
      My ComputerSystem Spec

  7.    08 Dec 2015 #17

    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.
    hTconeM9user said: View Post
    Run Scan and print Doctor again and see if that will fix the problem.

    Let me know how you get on again
      My ComputerSystem Spec


  8. Posts : 4,765
    windows 10 Home threshold2
       08 Dec 2015 #18

    ChristineL said: View Post
    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.

    You can always reinstall Avast and re-register. Can you ?
    https://www.avast.com/index
      My ComputerSystem Spec


  9. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       08 Dec 2015 #19

    Yes he can but there might be a problem.
    It may work with avast uninstalled but once it goes back on he may hit the same problem again of not being able to print,
    Also hope he updated his drivers from HP Forum and not using Microsoft ones.
    He can use 8.1 drivers if he cant find 10 ones from the HP site
      My ComputerSystem Spec


  10. Posts : 4,765
    windows 10 Home threshold2
       08 Dec 2015 #20

    ChristineL said: View Post
    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.
    1. Just uninstall Avast and see if everything turns out ok as the Staples man said.
    2. Then reinstall Avast and again see if there is any ill effect.
    Worse comes to worst, you can always select another security program. There are other free programs available. But one step at a time.
      My ComputerSystem Spec


 
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