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  1.    08 Dec 2015 #11
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Have you tried asking the people at HP Support Forum Home >Printers & All-In-Ones

    http://h30434.www3.hp.com/t5/Printer...es/ct-p/InkJet
      My ComputerSystem Spec
  2.    08 Dec 2015 #12
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,566
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by ChristineL View Post
    If I get a USB cable for my printer to connect to my computer, would that work?
    Yes but you might still need to install the software
      My ComputerSystem Spec
  3.    08 Dec 2015 #13
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    If I get a USB cable for my printer to connect to my computer, would that work?
    I am not sure that will help, because you already said " I uninstalled my printer software and it won't let me install the downloaded software."
      My ComputerSystem Spec
  4.    08 Dec 2015 #14
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I think I must have lost the disc that came with my printer. Wish I had it!

    Yes, I have downloaded the software from the link you provided earlier today. As I've been trying to get my printer problem fixed, I finally got the printer icon to show up on my computer again, but nothing will print. When I was using the set up Wizard for my Printer, it asked to print a test page. I clicked on "print test page" and nothing happened and I got an error message.

    Quote Originally Posted by hTconeM9user View Post
    I know it came with one as my friend has one and I have one for the Envy 4500 series
    Also did you go to the HP site for the download

    I found this link see if this helps you

    HP ENVY 5530 e-All-in-One Printer Drivers and Downloads | HP® Customer Support


    If not then get back to me and I will get you another link to the HP Forums
      My ComputerSystem Spec
  5.    08 Dec 2015 #15
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,566
    Windows 10 x64 Home Version(1709) Build16299.125

    Run Scan and print Doctor again and see if that will fix the problem.

    Let me know how you get on again
      My ComputerSystem Spec
  6.    08 Dec 2015 #16
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I can't get assistance from HP because my printer warranty ended in February this year.

    Quote Originally Posted by davidhk View Post
    Have you tried asking the people at HP Support Forum Home >Printers & All-In-Ones

    http://h30434.www3.hp.com/t5/Printer...es/ct-p/InkJet
      My ComputerSystem Spec
  7.    08 Dec 2015 #17
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.
    Quote Originally Posted by hTconeM9user View Post
    Run Scan and print Doctor again and see if that will fix the problem.

    Let me know how you get on again
      My ComputerSystem Spec
  8.    08 Dec 2015 #18
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.

    You can always reinstall Avast and re-register. Can you ?
    https://www.avast.com/index
      My ComputerSystem Spec
  9.    08 Dec 2015 #19
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,566
    Windows 10 x64 Home Version(1709) Build16299.125

    Yes he can but there might be a problem.
    It may work with avast uninstalled but once it goes back on he may hit the same problem again of not being able to print,
    Also hope he updated his drivers from HP Forum and not using Microsoft ones.
    He can use 8.1 drivers if he cant find 10 ones from the HP site
      My ComputerSystem Spec
  10.    08 Dec 2015 #20
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.
    1. Just uninstall Avast and see if everything turns out ok as the Staples man said.
    2. Then reinstall Avast and again see if there is any ill effect.
    Worse comes to worst, you can always select another security program. There are other free programs available. But one step at a time.
      My ComputerSystem Spec

 
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